Dros (Canal Walk)

Monday, May 29th, 2017

Reviewed by Mandy Smith

What a let down!!! Stopped in yesterday morning for some breakfast. Were treated nicely at the door and taken through to the smoking section, seated and given menus. Thats were the service ended. Ordered coffee while my man went to fetch our smokes out the car. Coffee took so long i went to check for the waiter to see if he had forgotten (there were only 2 other tables in the whole place). Waiter eventually brought our coffee and then took our order We chose to have burgers rather than breakfast). We decided to move to the bar to have our meal, we took our own cutlery and condiments but forgot the place mats - these were never brought to us. While we sitting at the bar the barman is busy stocking his bar, and climbing on the counter to put the wines away - surely this should be done before the customers arrive? The food took so long to arrive i thought they might have forgotten our order. When it eventually did arrive it was cold. The monkey gland burger we ordered the sauce looked like it was plastered on, it was so congealed. The patty while nice and thick was so dry, you eventually got tired of chewing. When we were finished eating ( left half the food) we put our plates to one side and no-one came to take them away. We then decided to have a drink and asked the barman for them as our waiter didn't come back. When we ordered our drinks the barman called the waiter who simply gave him his code and left (the plates were still there!!!). Then we were ready to leave - what a performance to get someone to find the waiter to pay the bill!!! Infact they never did find him, eventually the barman gave us our bill which we had to ask him for. We also asked for a manager but they were also nowhere to be found. Don't bother going there no-one cares at all. Shocking service and food!!!