The Butcher Shop & Grill (Mouille Point)

Saturday, February 25th, 2017

Reviewed by Eduardo Arques

On the 25th February 2017, as in many other occasions, my wife, myself and our son went to the Butcher Grill to have an early great dinner with great food and great wine. All in order. We are regulars and we love the place. Not anymore, unfortunately, due to the aggressive and disturbing behavior of Neil, the so-called General Manager, who aggressively kicked me, my wife and my son out of the restaurant in the rudest way possible because, he said, our table was booked for 8pm (it was 8h30pm when the incident took place, and half the restaurant was empty). Considering we have been loyal patrons for 2 years, spending on a regular basis R1400, including tip, for 2 adults and a child, I find extremely disturbing that we are removed from our table in such an aggressive way, considering that, at 20h30, half the restaurant was empty, including the window tables where we were sitting (empty, all of them, what the hell!). Neil, the so-called general manager, after I pointed out how unnecessary his aggressive attitude was, threaten me to be literally kicked out of the restaurant, just like that, regardless of being regular clients, regardless of spending more than a R1000 each time in food and wine, regardless of trying to bring common sense to Neil, the Manager, who has no common sense. It is true that I said his attitude was bullshit. But after being pushed to the limits as patrons, I couldn´t find a better word to describe Neil's attitude. Neil's, the so-called General Manager, attitude is unacceptable and, therefore, after this shockingly unpleasant experience suffered by this character, we will make sure that we will never go back there again, and we will report this to all the expat community so that they are aware of such a disturbing character. I am happy to discuss this matter to any relevant person from the restaurant management, outside Neil, the so-called General Manager, who treated me and my family in such a way. Should we don´t get a formal response and apology for such an unprecedented and disturbing response and behavior from this Neil, I will make sure this incident spreads through the relevant business and personal channels we are involved in.