The Hussar Grill (Steenberg)

Friday, March 6th, 2015

Reviewed by Kirsten M

Really shameful service and treatment here. Clearly punished for taking in a birthday cake. We were made to feel like absolute criminals come the end of the evening when, after ordering coffees (and after they were cleared), the manager came over and said “normally we don’t allow this kind of thing, but you’ve ordered coffees so it’s fine.” Why was that necessary, given the fact he knew we had consumed the coffees? Waitron also snippy come the end of the evening when he brought the bill and said “normally we charge cakeage but we are going to waive it”. Clearly both thought they were doing us an incredible, benevolent favour. I am certainly not without sense and fully understand the potential controversy of taking a cake into a steakhouse, and would gladly have paid R50 or R100 cakeage fee. Even if it had arrived on the bill without explanation, I would happily have paid it, but to have it rubbed in our faces on someone’s special occasion is just unprofessional and shameful. No one wanted desserts anyway, but for the sake of a potential R150 gain in desserts from a R1 000 bill (some steaks at R160 or R180 each), we will never return. Also notably bizarre was the waitron’s poor attitude at me asking him to confirm the vintages of two wines on the menu. The lack of respect with which we were treated is indicative of really poor rot in the management. Avoid.