Venues

Jaipur Palace (Durban)

Jaipur Palace (Durban)
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Cost
R110 - R150 avg main meal
Ambience
Classic elegance
Food
Indian
Payment
Amex, Mastercard, Visa
2013_eatout_top500

Critic's review

A real feast. Go for the buffet and be tempted by every kind of curry, from crab and prawn to lamb, chicken and lentils. Accompany your beautifully cooked stews with a variety of Indian breads, and finish off with boba milk tea or kulfi ice cream. It’s set in a huge house, so there’s space for everyone. (EO mag 2014)
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User reviews

  • Having eaten at this establishment about a year ago, we thought that Jaipur Palace was the best choice to enjoy a family Diwali dinner there. We were ushered to a table in the section that babies and children were allowed in, so as not to disturb the other patrons who were dining there without any children. These divisions were created without sound-proofing or full length partitioning! We were given 3 menus for a table of 6. Upon requesting for more menus as well as a drinks menu, we were informed that there were no other menus available besides the 3 that was already on our tables. Our starters were of average quality. For our main meal, we ordered a 'malai kofta' curry which is meant to have been potatoe dumplings in a cashew nut sauce. There were only two small kofta's (dumplings) which was raw and the gravy tasted like an Indian spiced bechamel sauce with chopped cashews! The taste was so appalling that I was put off eating for the night! The butter chicken tasted as if BBQ sauce was dumped on to chicken pieces as a mask of a "curry". When we initially asked to see the manager, we were told that she was unable to see to the other patrons in the restaurant as she was tending to a function held in their venue area. When we raised the issues we had to the manager (Rakhi), she argued against our perception of our experience and claimed that the food was an acquired taste. She did not offer an apology and was flippant about the complaints raised to her. After paying the bill, we made our way to the exit, where Rakhi was seated. She rudely turned her nose up against us! The poor level of service from the long in the tooth waitrons could have easily been overlooked if it was not dovetailed with a poor excuse of quality of food that came out of the kitchen of Jaipur Palace. The experience that one expects of such a long standing and traditional establishment, leaves much to be desired. In addition to writing this review, with the permission of Rakhi, I suggest that those of you who have also overlooked poor service to experience good quality Indian cuisine in Durban, also vote with your feet! Unless the quality of food increases remarkably, and those that manage this restaurant change their attitude, the owners would eventually realise that a restaurant is only as good as the last meal one experiences there. I for one, will not be providing this poor excuse of an Indian restaurant with another chance.
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  • my dads 60th birthday was tainted with food that was 2 days or 2 service old, not fresh and at R179 a head you would think the food will be of a high standard let alone fresh. after eating we all complained about the food and we wasted what we took and although we never advise the manager, we left with a sour taste in mouth and tummy cramps which later made us all visit the loo.... disgusting, worst part of it all was when I emailed them first time Monday morning as sunday we were recovering they never respond until I kept promping for a respond and then eventually today Wednesday they advised me no one else complained except you is this an answer, they claim we mixed and maybe that's y we complained but its a buffet firstly and secondly we tried a dish and was put off and wasted it and tried another we never enjoyed our meal to say we will be back infact at the table we all compared what we tried and advised the other not to eat that especially the custard which was clearly gone off and the colour looked bad. PLEASE STAY AWAY FROM THIS PLACE, THEY MASS PRODUCE AND FREEZE THAT SERVICE FOR THE NEXT SERVICE - NO FRESH FOOD THERE AT ALL AND THEY CHARGE SUCH HIGH PRICES :( HORRIBLE SERVICE AND FOOD WONT GO THERE AGAIN
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  • Been there on the 28th December 2015. Rules have changed without any notice to customers. Tables are allowed either all al carte or all buffet. Buffet didn't look great so 1 family member opted for al carte and the rest preferred the veg buffet. Was told that was not possible so we all had to leave. The place is losing its touch. Owner couldn't be bothered. Staff was not at all hospitable. Place was almost empty at 6pm on the day - can see why. It's the only restaurant that dictates what the guest must order (Strange).
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  • Bought 2 quarter lamb curry bunnies and potato and chicken samoosas to take away. Was totally disappointed! The samoosas were too crispy and broken with the filling leaking out and burnt. The lamb curry had only bones and the curry tasted like it was a day old. Definitely not freshly prepared. Will not support them again.
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  • Not recommended! This restaurant used to be great at one point but is now getting from bad to worse. My extended family of about 20 people had a meal here a while ago to celebrate a family members milestone birthday. In fact 2 out of the last 3 times we have been here, the food has been terrible. The 3rd time was just average. The only reason we actually went back is because friends had told us that there was an improvement - clearly not. The curries are old and there is not much of a selection any more. Some curries tasted so horrid that I am sure they had gone bad. The cost of R120 per person excluding the service charge is by no means cheap so one would not expect this sort of meal. The mutton was full of fat and so tough that it was inedible. The butter chicken was sour, as was the pasta. The cutlery and crockery is also dirty. Most of us just tasted the dishes and didn't eat properly as the food was terrible - not something you would expect to pay for. Advise to anyone considering going there - DON'T!
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  • Visited the restaurant on my Birthday to enjoy some different and authentic durban curries. However I seem to have gone to the wrong place extremely dissapointing for the price paid. The restaurant and atmosphere is very sad and needs attention. Lots of waitors just standing around and unhelpful.The food buffet was absolutely terrible. All of the curries except the butter chicken was old and seemed to have been boiling in the same trays for a few days. All the limit choice of curry limited and looked very old and tastless. Fish curry was clearly old and no chicken in sight amoungst all the black looking meat. All five of basically had to eat potatoes, vegatable pasta and Nan bread. Highly dissapointing had visited another restaurtant the night before which i would rather have gone back as the atmosphere , music, food and service was outstanding. Unfortunately I will never go back to Japur Palace again.
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  • Excellent service, delicious food to satisfy everyones needs, friendly staff and callming music
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  • A fee of R600 was paid on the 13th February 2014 for a booking for valentines , I had called in for the booking however, I was told that I would need to come. I had made the booking with a gentlemen , I ask the various questions that should have be asked when making a booking.At the same time I was told that I would have my money refunded among other things if I were not come for the dinner due to me asking. The appropriate process was not mentioned to me , I also called after valentines to confirm this I was told that the R600 would be place into my account.Spoke to Jenifer in admin she says that I was to receive a pink ticket which I did not received and she also mentions that I had a meal on the date I booked which was not the case as I did not have dinner at Jaipur on the 14th of feb. I can't incur cost for the error of your staff there should be a trace a the staff that assisted me as, I was not aware this would happen for me to kept trace of this. All I wanted I a great night out which in the event lead to this.I have called many times to resolved the matter, had sent an email to Manager Mr Mody no reply , Jenifer hungs up the call when i called Jiapur to clear matter.


    Bad Service...
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  • Ordered 2 lamb bunny chows yesterday 10/3/2014) at the Durban North branch. Tasted good but My wife and I spent last night in the toilet posibbly because of food contamination.


    Ranjith Sewpersad
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  • Totally disappointed! Very bad service - they are not a family friendly restaurant. Don't allow babies in prams and they don't have baby chairs!

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  • Excellent service from booking all the way to the execution of my event. It was dad's 60th surprise lunch and everyone of my guests had an excellent experience. I would like to thank Jennifer (who was awesome with the bookings), Tilisha (with enquiries) and Kevin for waiting on my guests. Thank you very much - looking forward to another visit!

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  • Don't bother with the take away. Half of their menu isn't available and the other half is sloppy at best. Disgusting presentation - food in a bag literally. Taste is awful and service deplorable. Next time I'd rather starve than eat here again.

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  • We have eaten at many Indian restaurants around the world. This is the worst Indian food I have ever had. We had the buffet. Tastic rice was labelled as basmati, the curries were old and we asked for dessert items that were there when we decided on the buffet and were told they were finished.

    We were also charged a higher price than we were quoted on the phone that day. This left a bad taste. Curry lovers... rather go to Indian Connection, my first choice or Little India, second choice.

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  • Jaipur Palace, the restaurant that everyone says you have to go to. So when I visited Durban, on a big family vacation, we were told the food was amazing and decided to do a taste (I am sure you know where I am getting at with this).
    It was a special night for our family, just about +- 25 Adults, 2 kids under 12 and my baby (1 year).
    Scene 1,
    We entered the restaurant, with my pram of course- where else is my 1 year old going to sleep or sit while I dig in to the fantastic food?
    Upon arrival – The door man abruptly states “No prams allowed”
    I was lucky enough to get my car seat in.
    Wow - great start, I must add! No prams at a family restaurant? Okay, I have been to quite expensive restaurants, let me make this clear- You want the money, allow the prams. If you don’t have happy parents, we will not enjoy ourselves and pay for more stuff. My husband and I were planning to go all out for this evening which we had planned, so yes drinks included (What a waste, we could not order anything)– Just a small tip!
    Scene 2,
    I was quite offended entering the seating section.
    Geez, you would think the owners of Jaipur Palace do not want kids to be around the restaurant at all, never mind being alive - which by the looks of things, looked like they don’t like kids. How sad for God's little blessings.
    We were assigned to sit away from everyone else in a separate section sealed off by glass doors. Makes you really feel welcomed, doesn’t it?
    I was so amazed that an Indian restaurant could make you feel like you are in a kids/ adult apartheid.
    The kids we had brought were so confused and our family was taken aback. Does this mean that you trying to get rid of kids in the world?
    Scene 3,
    Let’s go on and talk about “kids”. Have you been to Boston BBQ, Billy G, or how about when Tuscan was still open?
    A buffet place is a FAMILY restaurant! Period! Do you not think that having big signs on an A4 paper which was clearly printed on Word and marked in red print, bold and laminated, stating “No kids allowed in the buffet area”
    Again, it looked like it was part of their decor, as these were placed on every table (if the table was put together - it appeared twice). It was hung at every angle you moved your head. Hung on every wall, at every point. I was not sure if they didn’t want kids in the buffet area or they just didn’t want kids on their premises. After seeing the signs- thought about asking a waiter but realised it was rather rude.
    Scene 4,
    My Baby,
    My baby is very free and loves to eat and would never moan or cry (Really unlike her parents)
    The car seat was shuffled about, under the strict supervision of the waiters (jail officers). Eventually I was already cheesed off and left my husband to see to the baby’s seating while I took a walk to the buffet area.
    As I came back, there were a few waiters still shuffling about, making certain soft comments toward the car seat. Made me feel like this was just a typical closed box mind frame.
    Eventually, they had put two chairs facing each other and placed the car seat on top. OMG!
    My child was so far away from me that I had to hold the plate in my hand and feed her, then she got crabby and I had to hold her and feed her. If her pram was there, I would have not experienced this problem.
    My pressure was rising at this point and she got more irritated and started crying. My husband and his parents and I took her outside to relax and be free for a while. When things calmed down a bit, we decided to take turns to eat so 1 will hold her outside while the others eat, until we had all eaten. I only ate after about 1 ½ hours later.
    Scene 5,
    So I went to the buffet area. So much of food, though my appetite was already lost. I grabbed what I could on my plate. Certain dishes had no signs as to what things were, by the way. Food was almost finished and I could still see big signs No Kids Allowed In The Buffet Area.
    There were no normal Indian dishes, nor were there great desserts. People were also discussing the spread as I was dishing, as they too found it to be un pleasant.
    Conclusion,
    Don’t build a family restaurant if you clearly don’t like kids!
    Make sure you have concerning waiters instead of non tolerant ones.
    Ensure that a mother and baby is comfortable and the baby’s facilities are at their disposal- this is to avoid further problems.
    Prams- Clearly you do not have a kids, prams are easy to work with when going out as it is their common ground (or somewhat) they are comfortable and so are the parents.
    Making big signs which glares at you in the face aggravates people- This is not suitable in a family oriented environment. It looks so unappealing as well.
    I would never recommend this place to anyone and further to this anyone that wants a great family evening would be highly disappointed.
    Your service is bad and the food was nothing to die for, I flew to Durban to experience the best Indian restaurant in Durban, which turned out to be such a disappointment. And resulted in a frustrating evening.
    Shape up and change your attitude!

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  • Food divine. Best Butter Chicken. Buffet good value for money. If you don't want the cooldrinks with the buffet then order wine from excellent winelist. It was a second visit and as good as the first.

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  • Buffet is well priced. Food is inconsistent and is usually average to dissapointing. Drinks are expensive and waiters are over eager to take your half finished drinks away and order new ones at extra cost. This has happened more than once. Buffet includes cold drinks, one would expect a soda fountain but instead we were served with tacky cold drink bottles on the table.

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  • Veg bunnies in take away section is atrocious. Water is added to curries. would definitely not return.
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Facilities

  • Accepts credit cards
  • Booking required
  • Child friendly
  • Dinner
  • Food
  • Functions
  • Licensed
  • Lunch
  • Parking
  • Serves food
  • Takeaways
  • Vegetarian
  • Wheelchair

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