Totally disappointed! Very bad service - they are not a family friendly restaurant. Don't allow babies in prams and they don't have baby chairs!
Excellent service from booking all the way to the execution of my event. It was dad's 60th surprise lunch and everyone of my guests had an excellent experience. I would like to thank Jennifer (who was awesome with the bookings), Tilisha (with enquiries) and Kevin for waiting on my guests. Thank you very much - looking forward to another visit!
Don't bother with the take away. Half of their menu isn't available and the other half is sloppy at best. Disgusting presentation - food in a bag literally. Taste is awful and service deplorable. Next time I'd rather starve than eat here again.
We have eaten at many Indian restaurants around the world. This is the worst Indian food I have ever had. We had the buffet. Tastic rice was labelled as basmati, the curries were old and we asked for dessert items that were there when we decided on the buffet and were told they were finished.
We were also charged a higher price than we were quoted on the phone that day. This left a bad taste. Curry lovers... rather go to Indian Connection, my first choice or Little India, second choice.
Jaipur Palace, the restaurant that everyone says you have to go to. So when I visited Durban, on a big family vacation, we were told the food was amazing and decided to do a taste (I am sure you know where I am getting at with this).
It was a special night for our family, just about +- 25 Adults, 2 kids under 12 and my baby (1 year).
We entered the restaurant, with my pram of course- where else is my 1 year old going to sleep or sit while I dig in to the fantastic food?
Upon arrival – The door man abruptly states “No prams allowed”
I was lucky enough to get my car seat in.
Wow - great start, I must add! No prams at a family restaurant? Okay, I have been to quite expensive restaurants, let me make this clear- You want the money, allow the prams. If you don’t have happy parents, we will not enjoy ourselves and pay for more stuff. My husband and I were planning to go all out for this evening which we had planned, so yes drinks included (What a waste, we could not order anything)– Just a small tip!
I was quite offended entering the seating section.
Geez, you would think the owners of Jaipur Palace do not want kids to be around the restaurant at all, never mind being alive - which by the looks of things, looked like they don’t like kids. How sad for God's little blessings.
We were assigned to sit away from everyone else in a separate section sealed off by glass doors. Makes you really feel welcomed, doesn’t it?
I was so amazed that an Indian restaurant could make you feel like you are in a kids/ adult apartheid.
The kids we had brought were so confused and our family was taken aback. Does this mean that you trying to get rid of kids in the world?
Let’s go on and talk about “kids”. Have you been to Boston BBQ, Billy G, or how about when Tuscan was still open?
A buffet place is a FAMILY restaurant! Period! Do you not think that having big signs on an A4 paper which was clearly printed on Word and marked in red print, bold and laminated, stating “No kids allowed in the buffet area”
Again, it looked like it was part of their decor, as these were placed on every table (if the table was put together - it appeared twice). It was hung at every angle you moved your head. Hung on every wall, at every point. I was not sure if they didn’t want kids in the buffet area or they just didn’t want kids on their premises. After seeing the signs- thought about asking a waiter but realised it was rather rude.
My baby is very free and loves to eat and would never moan or cry (Really unlike her parents)
The car seat was shuffled about, under the strict supervision of the waiters (jail officers). Eventually I was already cheesed off and left my husband to see to the baby’s seating while I took a walk to the buffet area.
As I came back, there were a few waiters still shuffling about, making certain soft comments toward the car seat. Made me feel like this was just a typical closed box mind frame.
Eventually, they had put two chairs facing each other and placed the car seat on top. OMG!
My child was so far away from me that I had to hold the plate in my hand and feed her, then she got crabby and I had to hold her and feed her. If her pram was there, I would have not experienced this problem.
My pressure was rising at this point and she got more irritated and started crying. My husband and his parents and I took her outside to relax and be free for a while. When things calmed down a bit, we decided to take turns to eat so 1 will hold her outside while the others eat, until we had all eaten. I only ate after about 1 ½ hours later.
So I went to the buffet area. So much of food, though my appetite was already lost. I grabbed what I could on my plate. Certain dishes had no signs as to what things were, by the way. Food was almost finished and I could still see big signs No Kids Allowed In The Buffet Area.
There were no normal Indian dishes, nor were there great desserts. People were also discussing the spread as I was dishing, as they too found it to be un pleasant.
Don’t build a family restaurant if you clearly don’t like kids!
Make sure you have concerning waiters instead of non tolerant ones.
Ensure that a mother and baby is comfortable and the baby’s facilities are at their disposal- this is to avoid further problems.
Prams- Clearly you do not have a kids, prams are easy to work with when going out as it is their common ground (or somewhat) they are comfortable and so are the parents.
Making big signs which glares at you in the face aggravates people- This is not suitable in a family oriented environment. It looks so unappealing as well.
I would never recommend this place to anyone and further to this anyone that wants a great family evening would be highly disappointed.
Your service is bad and the food was nothing to die for, I flew to Durban to experience the best Indian restaurant in Durban, which turned out to be such a disappointment. And resulted in a frustrating evening.
Shape up and change your attitude!
Food divine. Best Butter Chicken. Buffet good value for money. If you don't want the cooldrinks with the buffet then order wine from excellent winelist. It was a second visit and as good as the first.
Buffet is well priced. Food is inconsistent and is usually average to dissapointing. Drinks are expensive and waiters are over eager to take your half finished drinks away and order new ones at extra cost. This has happened more than once. Buffet includes cold drinks, one would expect a soda fountain but instead we were served with tacky cold drink bottles on the table.