Kristia van HeerdenHeaven for tired parents looking for a reprieve. It offers grown-up fare in a kid-friendly environment. Recommended for breakfast on the weekend. Order the baked bean and tomato dish topped with an egg. (July 2013)
I had my son's birthday party there - the service was excellent, they have a beautiful play area for kids. It was awesome loved it.
I haven't been there myself but my girlfriend went there with her daugther and the report in a few words is simple "kids' paradise, food nightmare". They have extensive play area with a full kids kitchen and many other delights for the kids to play but the food is terrible. Even the macaroni cheese was bad. I had a taste of the left over which they took home and it was indeed pretty bad (it ended up in the bin). We're going again for her 5 year birthday so I'll be able to confirm but I'm not looking forward.
This is the background to what occurred 30 July 2011 from our perspective for our 3 year old and 1 year old born on the same day. We had a booking starting at 10h30 till 12h30 for 25 kids and 40 adults. We were first on the booking sheet they had at the front door.
We arrived at 10h00 to start decorating our table, only to discover that our table was given to someone else who had a similar sounding name as Gail (which was discovered later to be Adre, which is obviously not similar). This other party had a booking for 25 in total. A simple solution would have been for management to insist that it had been booked and that the other party had begun to set up in an incorrect place, and should move. The management at the restaurant then proceeded to back off from the smaller party who wanted our pre-arranged tables (which were set up for our larger party). Management attempted to then set up into a smaller venue (right hand side of bar) where other paying customers refused to move. As an attempt to set up again, by 10h30 (our arranged time for booking) they decided to set up outside on a cold day where we would have 25 children and 40 adults. I now refused as this would not work and our guests had already started to arrive. A final place was a place designated to the party for Adre (i.e. 25 people with their name on the table) for our guests of 40 adults and 25 children, and to make matters worse, an idea was proposed to seat all the children around the corner next to our original place while their respective parents would not have sight of the children (as a child friendly place, this seems incredibly unsuitable given that it was a birthday party for a 3 year old, which I obviously refused to accept). All the guests pitched up and you can only begin to understand my deep resentment to the situation as there was insufficient seating and tables.
Subsequent to this all happening and my visible anger at the situation, management disappeared and we were left to sort out this by ourselves. Our family had to procure chairs and rearrange seating in an overly cramped space, where more than 15 people had to constantly stand. Given the small space most children were seated on their parents laps. Our pre-arranged drinks and waiters for the kids was given to the party of Adre and we had to find 2 waiters to give us service. The 2 waiters should be thanked for their calm demeanour they showed to us, given everyone’s visible frustration. Also our pre-arranged meals were subsequently forgotten and we had to approach the kitchen staff to help get the food delivered to the kids. We also had to attempt to get drinks orders delivered as everyone was too busy. The whole 3 hours of our 3 year olds party is not something worth remembering.
I paid the 50% of the bill as suggested by management, however this still does not make me in anyway happier on the whole debacle. Also the suggestion given at 11h45 for the private function room is a slap in the face, given that the party was to be from 10h30 to 12h30. Given that we also had a bill which had in total 54 shots of whiskey. I understand that doubles were requested, however 27 doubles drunk by 7 people, and everyone walked out the restaurant. This seems a gross over billing.
Totally disgusted by this restaurant.