Eaglevlei Restaurant has combined classic traditional fare with a fusion of colour, taste and texture to please even the most discerning palate. Their signature dishes come alive with a burst of flavour, and interesting combinations and flavours compete with the surrounding scenic splendour.
A lovely venue which is great for family, friends, kids, guys etc. You can watch rugby while the kids play. The food is good, service needs serious attention and management needs some help. But the view, venue and food make up for it.
I can't find how to give 0 stars for the worst service experienced in years. Had to go and find a waiter to take our order after 1 hour then another hour for food to arrive. Food good. Don't know about ambience as we were shoved into a corner despite booking 2 weeks ago.
Don't go there unless you want your kids to play outside, you will be lucky if you get a drink while they do that!
Having previously been extremely mpressed with Eaglevlei, I convinced some friends that it was worth the trip, but it seems from the get go, we were to be disappointed. We arrived early to be told the wine tasting was closed, even though I had confirmed when I booked our table. Luckily, the manager, Hennie was accommodating enough to organise a quick wine tasting for us. The price of the wine! The cellar door price for the Eaglevlei Red Affair was R45 per bottle. Off the restaurant menu, it was R85. I understand cellar door prices are often less, but nearly double seems steep, to basically ‘rent’ 2 glasses! Surely the idea is to encourage us to drink your wine while at your estate? And with corkage of R35 we just gave in and ordered off the menu. Sharing 3 menus between 10 people we ordered starters and mains. Starving and waiting, our waiter arrived back 45 minutes later to tell us that they had run out of fillet and that 6 of us needed to change our mains order... When I complained, Hennie did spring up to apologise but why did it take so long after we placed our order before anyone noticed? To keep us from fainting from starvation Hennie sent a plate of bread and butter to keep our sugar levels up. (Looking around at the busy restaurant, we seemed to be the only table experiencing this famine.)
After 2 hours, ready to cancel everything, our starters arrived, burnt, melted or cold. If the starters had been half as amazing as they sounded on the menu, Eaglevlei could probably have pulled things back but wow - after such a long wait, the quality of the food just pushed everyone closer to the door. In fact at this stage some people decided that they had been mistreated long enough and cancelled their orders. Those not yet horrified enough, asked how much longer before we saw the mains... "at least another 30 minutes" came the reply. That was enough. Hennie did comp our starters in a last ditch effort to encourage us to stay, but after 2 and a half hours it was too little too late. Starving, unsatisfied and fed up, we cancelled everything, paid for our drinks and left. As the spokesperson that campaigned for Eaglevlei, I feel embarrassed and ashamed. In fact I feel downright stupid, after singing their praises for so long! I don't know what happened to make it so different to my last experience and it makes me sad that not only has Eaglevlei lost 10 customers who will never return, my friends missed the opportunity to experience the same high standard of food and service I have seen. Eaglevlei - hang your head in shame! (and horror!)