Venues

Jaipur Palace (Durban)

Jaipur Palace (Durban)
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  • Location 031 564 9215
  • Phone Number 131 Waterkant Road, Durban Central, KwaZulu-Natal
  • email admin@jaipurpalace.net
  • Opening Hours

    Lunch: Monday to Sunday 12 noon to 3pm

    Dinner: Monday to Sunday 6pm to 10.30pm

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Cost
R110 - R150 avg main meal
Ambience
Classic elegance
Food
Indian
Payment
Amex, Mastercard, Visa
2013_eatout_top500

Critic's review

A real feast. Go for the buffet and be tempted by every kind of curry, from crab and prawn to lamb, chicken and lentils. Accompany your beautifully cooked stews with a variety of Indian breads, and finish off with boba milk tea or kulfi ice cream. It’s set in a huge house, so there’s space for everyone. (EO mag 2014)
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User reviews

  • Having eaten at this establishment about a year ago, we thought that Jaipur Palace was the best choice to enjoy a family Diwali dinner there. We were ushered to a table in the section that babies and children were allowed in, so as not to disturb the other patrons who were dining there without any children. These divisions were created without sound-proofing or full length partitioning! We were given 3 menus for a table of 6. Upon requesting for more menus as well as a drinks menu, we were informed that there were no other menus available besides the 3 that was already on our tables. Our starters were of average quality. For our main meal, we ordered a 'malai kofta' curry which is meant to have been potatoe dumplings in a cashew nut sauce. There were only two small kofta's (dumplings) which was raw and the gravy tasted like an Indian spiced bechamel sauce with chopped cashews! The taste was so appalling that I was put off eating for the night! The butter chicken tasted as if BBQ sauce was dumped on to chicken pieces as a mask of a "curry". When we initially asked to see the manager, we were told that she was unable to see to the other patrons in the restaurant as she was tending to a function held in their venue area. When we raised the issues we had to the manager (Rakhi), she argued against our perception of our experience and claimed that the food was an acquired taste. She did not offer an apology and was flippant about the complaints raised to her. After paying the bill, we made our way to the exit, where Rakhi was seated. She rudely turned her nose up against us! The poor level of service from the long in the tooth waitrons could have easily been overlooked if it was not dovetailed with a poor excuse of quality of food that came out of the kitchen of Jaipur Palace. The experience that one expects of such a long standing and traditional establishment, leaves much to be desired. In addition to writing this review, with the permission of Rakhi, I suggest that those of you who have also overlooked poor service to experience good quality Indian cuisine in Durban, also vote with your feet! Unless the quality of food increases remarkably, and those that manage this restaurant change their attitude, the owners would eventually realise that a restaurant is only as good as the last meal one experiences there. I for one, will not be providing this poor excuse of an Indian restaurant with another chance.
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  • my dads 60th birthday was tainted with food that was 2 days or 2 service old, not fresh and at R179 a head you would think the food will be of a high standard let alone fresh. after eating we all complained about the food and we wasted what we took and although we never advise the manager, we left with a sour taste in mouth and tummy cramps which later made us all visit the loo.... disgusting, worst part of it all was when I emailed them first time Monday morning as sunday we were recovering they never respond until I kept promping for a respond and then eventually today Wednesday they advised me no one else complained except you is this an answer, they claim we mixed and maybe that's y we complained but its a buffet firstly and secondly we tried a dish and was put off and wasted it and tried another we never enjoyed our meal to say we will be back infact at the table we all compared what we tried and advised the other not to eat that especially the custard which was clearly gone off and the colour looked bad. PLEASE STAY AWAY FROM THIS PLACE, THEY MASS PRODUCE AND FREEZE THAT SERVICE FOR THE NEXT SERVICE - NO FRESH FOOD THERE AT ALL AND THEY CHARGE SUCH HIGH PRICES :( HORRIBLE SERVICE AND FOOD WONT GO THERE AGAIN
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  • Been there on the 28th December 2015. Rules have changed without any notice to customers. Tables are allowed either all al carte or all buffet. Buffet didn't look great so 1 family member opted for al carte and the rest preferred the veg buffet. Was told that was not possible so we all had to leave. The place is losing its touch. Owner couldn't be bothered. Staff was not at all hospitable. Place was almost empty at 6pm on the day - can see why. It's the only restaurant that dictates what the guest must order (Strange).
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  • Bought 2 quarter lamb curry bunnies and potato and chicken samoosas to take away. Was totally disappointed! The samoosas were too crispy and broken with the filling leaking out and burnt. The lamb curry had only bones and the curry tasted like it was a day old. Definitely not freshly prepared. Will not support them again.
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  • Not recommended! This restaurant used to be great at one point but is now getting from bad to worse. My extended family of about 20 people had a meal here a while ago to celebrate a family members milestone birthday. In fact 2 out of the last 3 times we have been here, the food has been terrible. The 3rd time was just average. The only reason we actually went back is because friends had told us that there was an improvement - clearly not. The curries are old and there is not much of a selection any more. Some curries tasted so horrid that I am sure they had gone bad. The cost of R120 per person excluding the service charge is by no means cheap so one would not expect this sort of meal. The mutton was full of fat and so tough that it was inedible. The butter chicken was sour, as was the pasta. The cutlery and crockery is also dirty. Most of us just tasted the dishes and didn't eat properly as the food was terrible - not something you would expect to pay for. Advise to anyone considering going there - DON'T!
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Facilities

  • Accepts credit cards
  • Booking required
  • Child friendly
  • Dinner
  • Food
  • Functions
  • Licensed
  • Lunch
  • Parking
  • Serves food
  • Takeaways
  • Vegetarian
  • Wheelchair

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