It's true that this place has nice food and a nice ambience. I've been here three times in the past two months or so. The first time was a very very good experience. Excellent burgers, a chilled laid back vibe and a really friendly and helpful waitress.
The other two experiences were increasingly worse, with the last being absolutely awful beyond words. It seems that Lucky Rodrigo has rather exploded in popularity, resulting in a heavily overcrowded bar and restaurant. Rather than have a maximum capacity policy and turning patrons away until space opens up, they seem to be content with letting the place fill up until one can barely move and a point where I'm certain is actually a genuine safety hazard.
Upon arrival on our last visit, they were already busy and as their kitchen isn't very large, we waited a good while for our burgers, but this was still acceptable. The food was again tasty as usual, but only one of the three of us actually got the sauce we asked for with our burgers. One of our party had to wait nearly 2h30min for his prego sauce, by which time his burger was ice cold, and the other never got his mushroom sauce.
Just after receiving our food we received word of our other three friends who were nearly there, so we preemptively ordered food and drinks for them. When they arrived the restaurant had really started to fill up and it turned into a massive mission just to accomplish getting one drink. One of the extra three party members received his burger promptly, but the other had to wait for a good 40 minutes more for her food. The last member of our party only eventually received his burger when we decided to call it a night and leave. This after about 2 hours of continually asking about said burger and being assured of its imminent arrival.
I have never in my life walked out of a restaurant without paying, but in this case I would have done it gladly without any hint of conscience. The service was atrocious. We had to order the same drink for our female friend three times from three different waiters before eventually receiving one of them when she was halfway through her food (this after ordering said first drink preemptively before they even arrived.) We ordered two gin & tonics multiple times, which never arrived. We also received a beer we never ordered. And as I've mentioned, one of our party only got his burger when we were actually about to leave, much later.
The bill was the worst of all. After much sitting around, not receiving any drinks or food, despite many attempts, we gave up and asked for the bill, despite multiple orders still "pending." We had to ask for our bill three times before finally receiving a correct one to pay. The first time a waiter brought our bill, it had only been printed half way before it seems the machine ran out of paper, so we had to call another waiter and request the full bill so we could please pay the full amount. The second time the bill we received was for a completely different table. By the third time we received the correct bill at last, after more long waiting. If it had arrived 5 seconds later it would have been met with an empty table and some cash just left on the table to assuage some consciences.
This makes me really sad, because this restaurant has a lot of potential, but is ruining the experience of everyone by allowing the place to fill up to near stampede level. Waiters and kitchen and bar staff are simply overwhelmed by the sheer volume, which leads to horrific service which just ruins one's night. Despite the fact that when the food that eventually arrives is actually quite good, and the vibe of the place when it's not filled to overflowing is actually very pleasant, our experience over three visits regressed from good to bad to shockingly bad.
Please, Rodrigo's, get your act together.