Just tried to book a table for lunch on a Wednesday - horrified to be told that "in season" I must pay a R400 per person deposit in advance! For a mid-week lunch? What planet are these people from? Anyway, no problem, back to Granger Bay Grand.
The chips that came with my meal were really well below par, they looked as if the were fried earlier the morning and then refried, very bad. Service was also not too great, had to wait very long for food (30min) and drinks (20min). The place was not even full, we were there at midday for lunch.
Booked for a birthday. Had an awful time! They made an error with our booking, were highly impolite and the drinks took 45 minutes to arrive. The food was revolting and took 2 hours to arrive. As a chef myself I can honestly say I have had better steaks and sides at a Spur. My boyfriend had a pasta - also horrible and bland. Can't understand why such a place would spend millions on the venue and hire such clearly incompetent kitchen and front of house staff. I would specifically like to name and shame the older woman with blond hair managing the entrance. Rude, bad attitude, had no idea what was going on and acted like we should apologize for their booking error.
Poor service, bad attitude, rude hostesses, poor restrooms, slow staff, plastic glasses for a R75 drink. Overpriced below standard food. Better service at a KFC.
I recently attended a private birthday party at Shimmy's. My and my fellow guests' experience was nothing short of fantastic! The food, the service, the ambience and setting was out of this world! Thank you Shimmy, you will be my first choice for my birthday party next year.
I went to Shimmy on Saturday. Was blown away by the decor and position, friendly staff but to be honest the food was overpriced and really not good. I had the prawn pasta with a tomoto cream sauce and it was really badly made and very little of it. If Shimmy wants to keep going it will have to have a drastic look at the kitchen!
Oh come now Cape Town, clearly Shimmy is not so shimmering, but we all know what the venue is about and it's definitely not food, so go there for drinks and a good party and forget the food. Management have clearly no idea about guest interaction or restaurants, their junior management team behave like a nightclub, so let's treat it for what it is and stop trying to make it something else - at least then everyone will be happy, especially Shimmy management, as guests would no longer be confused about expectation.
Never again! Pretty decor can't make up for mediocre food. Very overpriced and they charge R20-R30 extra for chips, veg etc. which most restaurants include. After we ordered we were told the food comes from 3 different kitchens and can't be co-ordinated - some of our friends had finished eating before others got their food. We were overcharged for our wine and told the menu price was a 'printing error'.
We went to Shimmy on Saturday night and made a booking for 10 people. Our experience at Shimmy was disgusting to say the least. I have to start by saying that Rika from the reservations department was nothing but professional and the quality of the food was great. Our waitress Tara took our orders for drinks and meals. On the menu it is stated that the Shimmy House Rose (MCC sparkling) is R105 per bottle. When the waitress arrived she arrived with Pongrac Rose and when we queried she replied it is in fact their house label MCC. Tara took our food orders and other staff brought the food in sections and at varying different times. She never returned to ask if we would like anything else or more drinks even dessert. It took us some time to gain her attention to get the bill, which after our surprise we were charged R280 for the bottles of "Shimmy House Rose". After a snotty discussing with our waitress that she commented that clearly the rose on the menu is a wine not an MCC because how can you expect to get an MCC for R105? Even though the description says MCC? We then asked for a manager 4 times and eventually had the pleasure of dealing with the delightful JP who got upset with us because we told him it's bull, that they charged us how they did and the waitresses attitude stinks. He told us that obviously it was a printing error and he would have given it to us at R105 per bottle if we were not so rude. So his "professional" decision was then to walk away from the table and leave us to deal with the waitress. We then decided that we would pay the amount as stated on the menu for the MCC minus the included 12,5% service charge. The waitress then replied we are money short and we should still pay the service charge (for obvious service we did not receive) we finally got a manager who was both professional and polite and he apologized for the incident (I unfortunately did not get his name, but thank you to him for calming the situation). I asked what the name of the other manager was, JP walked up to me and was just about ready to slap me in the face. The other manager then told him to walk away, as he clearly knew this guy would do something stupid. I told JP after touching him lightly on the arm that I would give him some good advice to not treat his customers in the way he does and he then pushed me away and told me "don't touch me!" And if this all was not enough the waitress also proceeded to tell me and my friend that we we had too much to drink and that is why we are behaving the way we were! So Shimmy in Taylor Swifts words "We will never never never ever... see you again! Train your staff on how to deal with people. It is ridiculous that in a place that prides itself on service and quality that this is the type of attitude you allow your staff to walk around with!
I very nearly cancelled my reservation after reading the below reviews. Really glad I didn't because I had an amazing night at Shimmy! The service was great - our waiter, Francous, was friendly and engaging and really did a great job of tending to our needs. The food was really good - Francous recommended the prawn curry and it was delicious. So was the tempura shrimp sushi that we had for starters. All in all a great experience!
Terrible service, horrible food, obnoxious staff, and even when the orders were not other people's meals being brought to our table - most of the orders were wrong. Those that were not were lousy, over priced, pretentious and not worth it. Pity for such an amazing looking venue.
All that glitters...picture perfect views and decor but that's where the beauty ends! I have never been that disappointed EVER in a meal than at Shimmy. Aside from the overpriced disappointing meals the 12.5% service charge added to every bill has resulted in poor service include. The delivery of wrong orders and this was when the restaurant was still quiet! The prices and menu attempts to mimic fine dining which is well reflected in the portion sizes (very fine almost invisible) but in quality it is anything but fine! Shimmy Beach Club is a complete rip-off! It is an insult to all their wealthy client tell a case of the Emperor's New Clothes nobody wants to admit that the restaurant fails to deliver where a restaurant needs to the most and that is to produce good quality food!
The worst service, arrogant staff and over priced. Such a shame as a great venue...
One of the best new hotspots in Cape Town!
The worst service experience I have ever had. The 3 times we have been there, have involved horrific service, terrible good and lousy staff. A pity for such a great physical venue. Do not go here if you want food or service.
What a pretentious place. The food was nothing to talk about - overpriced. Service was horrendous - there is an air of arrogance. Have not spoken to a single person who would go back.
Ladies, you should know that if you arrive by taxi don't wear 6 inch heels. They don't allow taxis past the barrier and the ground is rough to the entrance. We booked for 8.30pm and reception insisted we booked for 6.30pm.The "greeter" managed to reluctantly find us a table after I suggested the time taken by the person taking the booking was wrong! We never book before 8pm. The Waiter brought us two menus and left. When returning asked for our drinks order - we asked if they had such a thing as a "wine list" which then appeared. Later we noticed the "sushi bar" but our menus showed none so we asked again if there was another menu we had not seen. The "Asian" menu together with a pizza menu appeared.
The wine list is not the greatest but what is annoying is if one orders a good red then there are no "Claret" glasses, just standard thick rimmed from which to enjoy a good wine. The food was very average for the prices charged and you should note there is a 12.5% service charge added to the bill. They do not accept American Express so be prepared for that. The ambience and decor are excellant but compared to a European beach restaurants this lacks the finesse that should undoubtedly accompany the money spent on kitting it out.
Poor service, mediocre food, lovelly location. Just go have drinks and enjoy the lovely outdoor area. Skp the rest.
I have eaten there twice and both times we had to wait a long time for our food, and the food did not come out at the same time... I ordered tuna and salad (yes you don't get anything with the tuna) and the tuna was cold by the time I got my salad. By that time some of the guests food were finished and others got their food... Really poor. Portions of fish were ridiculous for the price.
Ambience good, mains nice, desserts excellent, service patchy. We were told that they couldn't serve cocktails because they 'had only been open a couple of months' and were still setting everything up....a couple of months to organise a drinks menu? A bit pricey for the overall quality.
One of the best new places I've been to in town. Service has improved tremendously since opening. New Year's Day hosted a fun party with great DJs. I love the signature sushi platter - comparable to the best international restaurants. I'll be returning for the world-class ambience and the gourmet food.
Really enjoyed the the ambience at Shimmy. You really have to try the pizza - it's out of this world! Great location!
We were in Cape Town over the December holidays. We couldn't get a booking to eat here so we just arrived to come for a few drinks. They wanted to charge us R100 just to walk through the door, and when we asked the bouncer if we could go in to have a few drinks, without paying a cover fee (R100 per person for nothing is a bit ridiculous) he was extremely rude and told us we were cheap skates. We were actually going there to celebrate, and would have probably clocked up a significant drinks bill, but because of their attitude we left, and will probably never return when back in Cape Town. There are so many nice places in CT. Who needs a pretentious place like this anyway?
Terrible experience. Rude hostesses, each course took over an hour to arrive, mediocre food at fine dining prices. Not recommended.
Disappointing experience. I ordered the Arugula salad with eggplant and artichokes and it arrived with avo and cucumber instead. With no explanation from the kitchen. The prices on menu didn't match those on the bill (actually ended up spending more!)
Plastic glasses if you want to drink outside and with only 20 parking bays, this upmarket restaurant won't be seeing me anytime soon.
Probably the worst dining experience I have had in a long time. Rude and unprofessional staff, and disappointing overly priced food. I also loved when we all good our orders arrived at different times. Oh yes, and the extra charge on our bill. Go to this restaurant if you like R580 prawns and bad service.
Worst experience ever! The owner has serious anger issues and staff was below standard. You would think at a place where so much money went into they would make an effort to make their guest feel comfortable. They definately have not heard about customer service in any way! Cape Town is a small place, and with service like that I doubt a lot if people will go back if they had the same experience as us.
TOTALLY UNPROFESSIONAL. Booked to eat at Shimmy 12,00 Saturday. They called 90 minutes before the time to say they were canceling the booking due to a private function. Guess the potential profit from a group booking made them think it was worth their while. Wrong.