pageview

Reviews

Aubergine Restaurant

Thursday, January 30th, 2020

Wow! What a poor experience we had at this award winning restaurant and an even more disappointing response from owner Harald after a formal complaint! My wife and I visited Aubergine for our anniversary as it cam so highly recommended. Upon arrival we had a friendly greeting from staff, however everything changes when the food arrived. We each ordered a starter, both of which were entirely unsatisfying in terms of flavour. The calamari was nearly raw and tasted of nothing in particular. The crayfish soup which was supposed to be creamy was sadly an orange foam bath of water and broth. For mains we had the pork belly and the springbok medallions. The pork belly was 80% fat and to top it off, had a piece of half cooked liver on the plate (not expected or wanted). The sprinkbok was also tasteless. My wife being very shy in nature asked that we rather not confront anyone in the restaurant and rather leave the half eaten plates behind. That evening I wrote to the restaurant with a formal complaint of dissatisfaction only to receive a response from Harald that my complaint was not valid, the food is not supposed to be spiced and that I am happy to come back for a free snack. When requesting my money back for the meal, I have since been ignored. Hope no one else experiences this kind of treatment, and hope I get my money back as requested.
Please log in to reply to this review.
  • This field is for validation purposes and should be left unchanged.

Promoted Restaurants

Eatout