Venues

Grand Africa Cafe & Beach (Granger Bay)

Grand Africa Cafe & Beach (Granger Bay)
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Cost
R120 avg main meal
Ambience
Classic elegance
Food
Italian, Modern, Pizzas
Payment
Amex, Mastercard, Visa

Critic's review

Ishay Govender-Ypma

Food 
Located in a secluded cove from the main road on Granger Bay, an artificially created beach with reclaimed sea sand and an abandoned warehouse pair up to offer you one of Cape Town’s most popular beach-dining experiences. Grand Café and Beach can seat up to 1000 people and is wildly popular in summer for sundowners, boozy weekend lunches, birthday parties and as a wedding venue. The crowd is mixed – from those just out of college to families with small children. The pizzas and cocktails are perennially popular, and the views over Granger Bay are simply beautiful. Here you have the opportunity to dip your toes into the sand, sit under an umbrella and dream your cares away.

Locals often complain about the prices, but the food is pretty good, considering how busy it gets at peak times. The wood-fired pizzas are a great option with thin bases and a variety of toppings, from the simple to more filling fare; firm favourites include the Parma ham pizza as well as the seafood variation. There is something quite lovely about eating seafood at the beach (even if it is an artificial one) and they offer ample variety. Opt for the mussels and frite or the linefish when in stock. Large snack platters or steak Béarnaise make for meatier options.

Service
Service is friendly but slow, especially when there are large groups, so get your orders in early. You may find yourself ordering a refill with a barman because your waiter is nowhere to be found.

Drinks
The cocktails are the most popular on the menu. A good selection of wines and beers complete the trendy beach bar vibe.

Ambience
On par with the swankiest beach bar restaurants on the Côte d'Azur, the crowd is distinctly worldly and upmarket, but the vibe is relaxed. Paris bistro chairs and a luxuriously decorated indoor industrial space make up the chic décor.

And…
The warehouse shop sells a variety of items, from expensive perfumed candles and jewellery to designer swimming trunks, if you’ve forgotten yours.

(July 2014)

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  • Food
    The crispy, thin-crusted pizzas with a range of simple toppings are baked to perfection in a wood-fired oven. These are the perennial favourite amongst patrons. Other bistro hits include the perfectly seared steak with béarnaise sauce, mussels with chips, and succulent sugared salmon – all served with a choice of pommes frites, mash and seasonal veggies.

    Wine
    A selection to please most palates. However, it’s the cocktails – ranging from the Ginger Rogers to Old Fashioned – that draw the crowds.

    Service
    Sociable and friendly, but very slow once the place fills up.

    Ambience
    You could hardly ask for a better setting in summertime. Step off the veranda onto sea sand and take in the view of Granger Bay.

    And...
    Those in the mood for the glitz of Victoria Road should stop by the Camps Bay branch. (AK, October 2011)

User reviews

  • 28 degrees and a stunning Friday night sunset - so the Grand was the perfect place to go with a small group to socialize and soak up the beautiful evening. The vibe is just amazing and so festive that it makes you feel like you're on holiday not just having a night out! Arnold our waiter could not have been nicer or more attentive and backed by a Floor Manager who was so congenial and supportive of him, that I told her she was amazing. With hundreds of people on the beach, service is critical and here the Grand whenever we go is top notch! We love the salmon and parma ham pizzas and always have avocado to up the deliciousness! Most of our friends had Burgers and raved so there was happiness all round. Great night out was had by all!
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  • his has to be the restaurant with the best view and setting in Cape Town. Aesthetically I couldn't think of a single reason why you wouldn't want to go there, but after your sun downer drinks you waited 45 minutes for it just gets cold and dark. The service is atrocious, probably due to the sheer size of the restaurant. It take forever to receive and food, and the staff are just poorly trained(he put our very expensive merlot in an ice bucket and insisted that it was supposed to be that cold). We ordered a bunch of starters and sushi to share. The hot started were ALL cold, and the sushi never made it to the table. The mains were ok, but very expensive in my opinion (R170 for a burger which was in no way special -never mind the seafood or steaks) . Our sushi randomly arrived sometime during mains. We ordered desserts, but after waiting extremely long everyone was cold and tired so we cancelled the order and settled the bill. Long story short, I think this is a cool place for a laid back drink or 2 if you have guests, but is in no way a must see.
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  • Poor service and dirty! This place could be a total gem but instead it has lackluster service, its food is of poor quality ( A pizza for R95.00) with yellow process cheese. I mean you could at least buy fake mozzarella! Service was pathetic to say the least. To get our bill we had to ask 5 time's and 45 minutes later it still did not arrive. We left your establishment with out paying, your staff did not even try and stop us. However in doing the right thing we did go back and did pay our own calculation after your staff could still not produce a bill. Did that money just end up in a staff members back pocket? Good luck with your future is seem rather dim to me!
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  • Spectacular location with a view of Table bay. Very relaxed atmosphere, take off your shoes and your feet in the sea sand! The food is superb, try the pizza, long instead of round. Service was superb, I have been there more than once & I will definitely be back.
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  • Absolutely appalling experience at the Grand this past Monday. I had booked a large table of 11 which included some overseas visitors and was left very embarrassed at what was a shocking experience from start to end. The tables were sticky and dirty and the menus were torn with wine stains and encrusted food in them. After twice requesting that the tables be wiped clean, I went to find a manager to complain. We eventually received tablecloths and a new set of menus that quite frankly were as bad as the first set. The service was patchy at best and the food mediocre. After the meal we requested coffees and were told that the coffee machine was broken and hence no coffees could be provided. There was no evidence of any management on the floor and the crowning moment was when a table walked in with a Great Dane dog who proceeded to walk up to the table adjoining ours and relieve himself on the table and chair legs. Frankly, I will never return. It is terribly disappointing for Cape Town when places such as these become this shoddy.
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  • We hoped for a relaxed birthday dinner with the family but ended up leaving in a bad mood. The mains were served to the wrong people ( meat cooked to different preferences). All the meals were tepid and mediocre and I didn't receive mine as it was forgotten. Everyone had to start eating without me. Mine came much later. We were outside on the sand but instead of breathing fresh sea air we were surrounded by smokers, which I believe is against the law. Sweetner and ketchup were asked for, from more than one waiter, but as it took so long we all felt frustrated. We were offered fruit or coffee as an apology for the delayed meal. Both were declined and a request for my late meal to be taken off the bill was agreed upon until we learned that the waiter would have to pay for it. We did not want this to happen so we offered to pay the bill in full. The last time we visited the resturant the service was the same but we decided to give it a second chance. They failed miserably
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  • Took our managers for dinner at this venue, although the setting is amazing, that's all it has going for it. The service was poor, I had to keep getting up to find a waiter. We sat outside on the sand, which would have been nice if the wind wasn't blowing gale force. Even though tables became available on the deck, no one approached us to offer to move us, even though everything was being blown everywhere, including umbrellas and chairs and they could see we were struggling. We arrived at 6.30 and our starters eventually arrived at 9pm, our main course by 10.30pm. I chose the chicken, which was dry, cold and unappetizing. The 'roast root vegetables, chickpeas and apple slaw' side was delivered as a cup of cold, roast cauliflower (root vegetable??) and obviously shop-bought coleslaw. Embarrassing for us to have taken our management team there, we kept apologizing on their behalf as they never did. Overpriced and underwhelming, will not be back.
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  • October 12th 2014. We were visiting CT and decided on GC for lunch. We were 6 guests. Ordered a 1kg starter portion mussels to share. All ate, and within 24 hours each one of us were ill. One person needed to go to the doctor as his vomiting and upset stomach were chronic. I called management, I think I spoke to Peter, he said they'd sold 140kg of mussels that day and assured he would look into this matter......ho hum needles to say I've never heard a word from him. Terrible.
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  • Was scheduled to be there on 31 Dec......tks for the advise will giveTHEM a miss






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  • I came here with a group of friends (10 in total) on 09/08/2014 to celebrate my 39th birthday. I confirmed via email that the group would be interested in the winter menu of either R165 / R195. So hoping to really enjoy a good evening, with good food etc., we were approached by the waitron who told us that the menu had been discontinued but they have opened it for us and only had 8 pork belly meals and several other items on the set menu was not available?! The huge barnlike door continuously swung open letting in the freezing cold air, I repeatedly stood up to close the door. As 10:30 approached, the light in the background started flipping on and off - kindof saying --- time to go people! What a mood killer! And, the final straw ..the waitron took our coffee orders, only to return to tell us "sorry, there is no more coffee" What restaurant has no coffee?! I will not return to this restaurant - i give it a minus 1* as they didn't even seem to care.
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  • An awesome concept poorly executed! For the past week, we have enjoyed lunch and dinner at different CT venues, but sadly this was the worst I have experienced for some time.
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  • Had my 1st Grand experience on Friday past. Food was excellent but very expensive, venue was awesome but the service was shocking. No waitress in sight for the entire meal. The only time we saw her was when she took our order and when she brought the bill. Food and drink prices are very expensive.
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  • A recent lunch at Grand Cafe & Beach, Granger Bay was a delight in every respect. With the V&A improving the parking areas and approach to this venue, and the owners and management having refreshed it for the season, we enjoyed the food, service and ambience and location, and one is reminded that it's a unique asset for locals and visitors.

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  • My mates are down from London and I was upset to find that they had booked a table a The Grand. Been there before and was poor and hey, what do you know? Terrible again!

    Firstly, the waiter has such an attitude - felt like we were doing him a favour by ordering and was a big effort for him when ever we asked for drinks, etc. Meal was average and topped off with a burnt Irish coffee that was not drunk at all. Another gem was the fact that my mates from London ate at the Camps Bay Grand during the day and got served a cold chicken burger with cold BBQ sauce which was sent back. Awesome! Well done - we won't be back. I suggest Bungalow, Pepenero or Shimmy.

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  • Stunning setting. The salmon pizza and range of salads are delicious. Friendly waiters. Grande Cafe should lose the huge mirrored ball though, it blocks the view and spoils the ambience of the place.

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  • I previously went for lunch to the Grand, great service, stunning venue, good food! Last night I took 2 German travel writers to the Grand for dinner. I was really reluctant after reading all the reviews, but we had a stunning evening. Service was a bit slow at the beginning, but improved and was fine. We ordered salads as starters to share, the salads could have been a bit more elaborate. We all ordered the line fish of the day (kingklip) with veggies. The grilled kingklip was of outstanding quality and the veggies tasty. We paid cash and the waiter came back to the table to ask whether we were not happy with his service. We assured him that we were happy with his service. The waiter then explained to us, that guests to South Africa tip at least 10% when they are happy with the service. We agreed with him and asked him to count the cash received again, which ended with an embarressement for him, as a more than 10% tip was included in the cash. When leaving we had a longer discussion about the attitude of entitlement in South Africa concerning tips. From leaving the plane to finally arriving at the hotel room my friend had paid tips 11 times!

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  • Firstly upon arrival we could not secure a disabled parking close to the restaurant, only upon insisting that there should be provision made for disabled patrons were we given parking close to the entrance of the restaurant. My partner is on crutches, the table which we were shown to was situated slap bang in the middle of what could at best be described as the “walk-way”. We constantly had to move his crutches so as to not have someone trip over them.

    We had been seated for a good 12 minutes before anyone appeared at our table. The person arrived enquired what we wanted to drink, before we could finish our orders the food arrived for the table adjacent to ours, without as much as an “excuse me please” our waiter moved from our table and proceeded to deliver the food at the next table. This should have immediately set off the warning bells for me, but I was determined to have dinner at the renowned Grand. The next indicator should have been when the patron at the table where the food have just been delivered called the waiter to complain that her food was cold. We placed the order for our starters and my partner stepped away from the table. The waiter returned at this stage with 1 bread roll, yes 1, and proceeded to share the following with me “I could have come back here with nothing, but here’s 1 roll so long I’ll see if I can scale another one for you!” Scale? Seriously, you have to poach a bread roll for me.

    The disappointment did not stop there. The Grand proceeded to diminish themselves even further. We placed the order for our mains and both our starches when they arrived at the table were ice cold. We managed to flag down a passing waiter as ours was nowhere to be found. At no stage did our waiter come to enquire whether he could remove our food to be kept warm whilst we waited for our starch. Eventually when our starch reappeared at our table (by this time our meals had been consumed already), we were gobsmacked. These were McCain fries which had been fried too long in very questionable oil!
    Worst service ever!

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  • Worst place I have ever been to in my life! We almost left in tears after a great day was totally ruined. We just wanted to end our day with a quick ice cream and drinks before we had to rush home. Our waitor made us feel utterly unwelcome. He gave us unwashed cutlery, that still had food on. He never checked up on us. Then he moved our umbrella to an empty table so that we had to sit in the sun. He did it out of spite although we never said anything mean to him, we never called the manager, we never treated him with disrespect. When he brought our food he spilled half our sauce onto our plates and that just took the napkin off and thought that was okay. We had nothing to eat with and no sauce. When asked for the bill he threw it down and walked away. We never did anything to him. Was the worst end of a day ever. We emailed them and we just wanted some sort of a small apology but they never even replied. Worst place I have ever been to in my life. I hope anyone who reads this will never go there. How can anyone support people like these?

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  • Wonderful location but we found it very, very noisy. They were having a Jack Daniels promotion, so that could have been why. Service was very slow, waited 30 minutes for our table to be set and for drinks. And we had a reservation. Food was ok. Would go back for the sea and the sand and cocktails.

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  • What a great location. The ambience is good.
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  • Wow! All I can say is thank you from the bottom of my heart Grand, you made my sister's engagement party utterly wonderful. I was a bit nervous after reading the reviews on Relax with Dax but decided, due to the gorgeous setting, to go ahead with organising my sister's engagement party here anyway. From the minute I sat down with Rika to discuss the details of the party I knew we were in good hands. She not only took all of our wants and needs to heart but dealt with them so efficiently and quickly. I knew we were in safe hands. The weather was a worry so she happily reserved an area outside under the thatched lapa for us as well as an area inside in case the weather turned bad. Both areas were decorated beautifully. We had white couches outside and sooo many red roses and buckets of ice and blankets. The food was incredible, especially the prawn pizza and tempura prawns were delish. Most importantly, the waiters that were allocated to our area, Brenton and Yegan, went above and beyond for us and not one guest had an empty champagne glass, they brought blankets when guests were cold, they served food, and chatted animatedly with guests - everything they did was so efficient and seamless! What incredible service from them! Thank you Brenton and Yegan. When it got cold around 9pm we moved inside to our designated area (and Brenton and Yegan brought in all the food and drinks and glasses for us). We had lovely couches and tables and candleabras and yet more red roses inside and the night continued fabulously. Sadly when the evening came to an end, I asked one of the staff to call a taxi for some guests and the taxis were there within 2 minutes. All I can say to Rika, Yegan and Brenton and the whole Grand Granger Bay team is thank you for your wonderful service and all the love you put into making my sisters special occasion perfect!

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  • Awful service, arrogant in tone from the moment you arrive. I had a pizza for R200+ (the waitress never mentioned that it cost that). It was utterly mediocre. We had the plastic champagne flutes sent back, they were filthy. Great view though.
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  • Bad. Very bad salads and already used napkins, shameful and dirty.
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  • What a great location, ambiance is good. Service is poor. For these prices you expect some manners or etiquette knowledge. Instead of that the waiters are rude and lazy. Letting you do their work. Disappointing!
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  • I went nervously with out-of-town friends to The Grand Cafe and Beach yesterday. The last few times Id been there had all ended badly - all to do with seriously bad service levels. I warned my friends that the blogs were still full of bad experiences and that it would be wiser to choose another establishment (perhaps with a better blog record). They were having none of it, as they had heard and read what a wonderful setting the restaurant was in - and the day (yesterday) was a cracker. For your information, the food Ive eaten during previous trips to The Grand has been well above-average and worth returning for - its just been difficult to get on time, or at all. This time, Im pleased to say, the service was incredible (and the food fine, too) and I put this down to our waiter, James, who ran around his tables until the sweat ran. We got there at 12 and left at 7 - and nothing was a problem for James. If management at The Grand (who were completely invisible on the day) could find more waiters of James calibre, their bad blog days would be at an end. We had an exceptional day - and will be back... but only as long as James is our waiter (Im still a little suspicious that without him attending to us, we may have got some of the same old service - hoping Im wrong, though.)
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  • If it wasnt for the setting, this restaurant would be closed by now. The prices are daylight robbery and the service is shocking. I visited yesterday with friends and we were bitterly disappointed. R80 for a handfull of tiny calamari tubes, with not even a single chip (for which you have to pay an extra R20) is outrageous, never mind R80 for a green salad. Dont get me started on the prices of the drinks. A complete rip-off.
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  • Great setting but disappointing food, service and overall attitude.
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  • Lovely setting, but seriously caught out with the pizza that the waiter suggested as a snack. He forgot to tell us the price - crazy expensive for a pizza!
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  • If it wasnt for the illegal smoking that is allowed on their covered veranda, it is a lovely location - albeit overpriced. You pay for what you see and not what you eat!
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  • Grand failure. Amazing venue. We were there for supper with a party of six. We all ordered drinks and pizza to share as a starter (recommended by the waiter). When we tried to order mains, we were told that there were no chips nor calamari - a bit of a disappointment, seeing as there are only a few items on the menu. We then tried to place the order again and were told that there was no mash. We then placed our order for a third time, only to be told 15 minutes later that there were no mussels. We consulted a manager and were rudely told that we were free to find another restaurant, so we did. 2 cocktails, 3 drinks and a pizza R450 - ouch!
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  • After reading all the bad reviews on the service, as a local in Cape Town I refused to go, but was invited to a surprise birthday celebration and decided to clear my head of all negative connotations in order to give it a fair shot. Unfortunately, I feel compelled to write this review, as the service is of the most shocking ever. Orders arent delivered right, from drinks to food, you wait forever for everything from coffee to snacks, and dare you ask you get attitude - I simply hate that people get ripped off because of a view. If you expect people to pay for the experience, then please do something about your service. We spent the night looking at waiters running around cluelessly with plates of food, not knowing where to go, and people all around us begging for some attention.
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  • Not great service at all.
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  • lovely venue, reasonable food, terrible service. After getting their wires crossed because they moved me a friend was forced to pay my bill, after I had paid the bill earlier when I left. Mistakes happen and I was eventually refunded, but the apathy with which the matter was dealt with will ensure I never return. I generally dont mind restaurants with attitude but then they must back it up with great food and efficient service, sadly The Grand offers neither.
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  • Excellent but overpriced pizzas.
    Very noisy at night.
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  • A small group of us decided to visit The Grand Beach Cafe for some drinks.As we werent eating we asked to be seated by the bar, and as there is no seating at the bar the Maitre dhost seated us in the foyer area away from everyone else which we thought a bit strange.After looking at the menus we decided to order, we asked if Guinness was served there and were then very rudely informed by the Maitre d that this is not that sort of establishment, were not Kennedys. We were then told that Dom Perignon and Veuve were the sorts of drinks served there.I only ever had high expectations of The Grand Beach Cafe after having several good experiences in Camps Bay but I will unfortunately never return as I do not approve of being belittled by the host of a restaurant or being judged based on choice of beverage. For a host to make the assumption that a group of people are not good enough for the restaurant and then to not so subtly voice this opinion is shocking service.We had planned to have multiple drinks each but promptly left before ordering a thing.Im sorry that I can not recommend The Grand Beach Cafe to anyone else.
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  • We chose Grand Beach Cafe for a dinner with foreign guests this Monday night, arriving just after 7pm. Our waiter offered us one round of drinks the whole night, while we waited over 2 hours for delivery of our food. There were no apologies or management of the situation, only excuses that it was the kitchens fault. Almost the entire restaurant was complaining. And not for the first time by the sound of reports Ive been hearing. The food arrived well after 10pm - the steak was just about cold, and many guests who had been seated well after us already had been served, albeit after an hours wait themselves.No apologies, no complimentary drinks or food to keep us going, just a general dismissal of the situation. How lucky we were to be at The Grand!Charlize Theron was there - I doubt she waited for her food. Too bad she only comes once in a blue moon and there will come a time when your locals will make or break you. What a terrible job youve done of your great location and ambience, with service that leaves us never wanting to return.
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  • I visited this venue Sunday, 7 March at 5pm, we made reservations.The waiter named Johan, was arrogant and rude. The hostess was informed but failed to render an apology. At no time was a manager present, an apology from Aneesh thats all.Disgusting service I tell you. I hope this restaurant closes ASAP, they represent South Africa in a very negative light.I will make a public notice about this horrid venue.Anybody looking for an excellent restaurant should visit, il Leone in greenpoint they definitely made up for the bad evening wasted at The Grand.
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  • The waiters think that they are the most awesome people in the world, well, I can assure you, they are not. With a restaurant full of empty tables we could not have one pre-dinner drink, and the waiter remarked that even though I looked beautiful, I could not have a drink. Where on earth did they get that arrogant attitude? Do not go there, it is fake and phoney...
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  • I wondered if it was just me, but judging by the other recent reviews I see that a weirdly bad attitude seems to be the order of the day.My boyfriend took us to The Grand a couple of weeks ago after hearing from friends how beautiful the setting was. Well yes, the setting was lovely, and the whole industrial and roses vibe was interesting, but my goodness! The hostess at the door practically flattened us with her clipboard when we arrived and proceeded to argue with us about whether we could have a drink at the largely empty bar. It was a strange and unwelcoming experience and I doubt that we will be back.
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  • Stunning view. Pathetic service and arrogant attitudes. A Grand disappointment. Ho-hum food and a limited drinks offering all at exhorbitantly inflated prices. Prima donna waitresses and arrogant and poorly-trained bar-staff to round off the disappointing experience. I wont be back, and nor I suspect will many other Cape Town diners when winter brings cold winds off the sea and the beach the novelty wears off, leaving little more than another has-been venue sunk by arrogance and poor service...
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  • I have frequented your establishment twice. The first time over December at a friends birthday party. The ambience is always fantastic. The service mediocre. And the food, horrid. Two weeks ago we took some friends from out of town there. The intention was to have a drink or two (we didnt book). On arrival some of us were let in, ordered drinks at the bar and were asked to leave 10 minutes later because all of a sudden they couldnt accommodate us anymore. I have NEVER experienced bad service like this. I wont be back. Neither will my friends.
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  • We decided to go to and have a sundowner at The Grand (Granger Bay) on Sat 13/2/10. It was a perfect day, warm no wind. On arrival we were greeted and once we told the host that we were only having a drink, were told to go to the bar and order ourselves. We decided to have mojitos. We were served probably the worst mojitos we have ever had. Made with lemons instead of limes and although I am willing to pay extra for location R 55.00 per mojito incorrectly made is unacceptable.
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  • On Sunday friends and I went to try out The Grand. I have never, ever experienced such bad service, incompetent waiters and total chaos like this. They had a power failure and at no time were we informed about the situation until we started complaining. They could eventually only offer us grills and even then our food never arrived. We left without eating. And at NO time did the management even come to our table and apologise. All the tables around us had the same eperience as us and as a huge foodie I will never return. The Grand for me has managed to rack up the title as The Worst restaurant in SA
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  • We went to The Grand to meet a couple of friends over the festive season and was so shocked by the bad service, attitude and prices that we left without sampling a thing.The hostess looks like she hadnt eaten in days and the bar staff completely ignored my friend and I when trying to order a drink.
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  • I heard about this and was really excited, but it ended up being the biggest waste of time and here are 7 reasons why!1. Yet again they made a themed restaurant catering for the Monte Carlo crowd, knowing that it would be mostly for Capetonians 2. The service was like watching chickens run around the yard,3. The cocktails were so bad people made comments about it, but the incompetent bar staff were so clueless and thought it was a joke.4. Instead of making people feel welcome on arrival the hostess was like something from a second world war movie, with the communications skills of a traffic light.5. The “sand beach” made beach reminded me of something from a building site. Rather just go to Camps Bay and feel what real sand is like.6. The atmosphere reminded me of Zanzibar meet Monaco, gone horribly, horribly wrong.7. If you enjoy paying R110 for two cocktails, sitting on “building” sand, surrounded by building rubble and pretending your somewhere else then, this is the place for you OR just drive 10 min to a “real” beach and enjoy REAL sundowners at a real beach.If you don’t know better or have never been to a beach bar, I guess you would like this ONCE, but definitely not a place to go back to unless you like to pretend...I hope they charge as much as they can, for as long as they can, cause no one will ever “GO BACK to the beach SHACK”
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  • The Grand at Granger bay cannot be faulted for its vibrant, electric, yuppie, chilled vibe. Unfortunately the night (a Thursday night- the weather was not so sunny, but overcast) was a sad let down. The table was booked 2 weeks prior (birthday party) and when we arrived at 8pm we had to wait for our table to be made up, ok fine...The menus had run out (the restaurant was full-apparently it can cater for 300 people and only 20 odd menus) so the table of 8 had to strain to listen to the specials/menu, as a result didnt know what we were in for until the bill came-but then again do you really make your choice on what you eat by its price tag? Besides the waiters running around like blue arse flies and the apparent rumour, that in order to just sit at the bar, you had to book; I thought the setting was fabulous, the shop over priced for certain locals but interesting, the food were portions more than sufficient. I was sadly let down, but it wont keep me away. Its worth a try again when I have a few extra pennies to spare (even if its to just sip a cocktail looking at Robben Island, with my feet in the sand).
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  • Myself and two friends wanted to have a joint birthday drinks do at the New Grand Beach Cafe. So we thought we would try it out for dinner one night 8 weeks before our birthday event. We arrived to be told that even though our name was on the reservations list our booking was cancelled. We were angry but managed to argue our way onto a table and enjoyed a nice meal. We made the booking for 30 people 8 weeks in advance. In the mean time I had visited about 4 times and each time Id had a bad experience. Either the service was bad and intrusive or we were placed on a table in direct sunlight with no offer of shade. I even asked to be moved into an inside table but was told they need to set the table for a 7pm reservation.. it was 3pm. The week of our party my friend called to confirm. We arrived on the night only to be told that our booking had been cancelled again and our function area given away. This time we were unable to even state our case. We were simply told sorry they couldn’t help. After many angry words we were finally told that the VIP area at Pepenero had been booked for us and that Grand Beach Cafe would pay for us all (30 people) to get there in cabs and be given some bottles of champagne. We were not stoked but we wanted to salvage our night so we accepted.The cabs never materialised. We arrived at Pepenero to a warm greeting and some free champagne, the VIP area was the bar. A waitress brought platters of food which were delighted to receive and ate. At the end of the night we were asked whom would be paying the food bill? We didn’t understand. No one had asked us for an order. The food just arrived as we assumed The Grand was making amends. It turned out that The Grand staff member that had dumped us on Pepenero had told Pepenero and I quote I have a group of 30 that have lots of money, they want food and lots of drinks(!!) so Pepenero took the liberty of ordering 10 platters of sushi on our behalf and expecting us to pay! I have NEVER had such shocking hospitality and customer service experiences in my life. Both the Grand Beach Cafe and Pepenero have guaranteed that 30 Cape Town residents will be making sure all their friends and family know the terrible experience we had with both establishments and I can guarantee we will never be visiting again.
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    • Service
    • Food
  • Shocking service, rude hostesses, invasive waiters. Good luck for the winter is all I can say because there appears to be many displeased Capetonians and they are what keeps the restaurant industry afloat in winter.
    • Ambience
    • Service
    • Food

Facilities

  • Accepts credit cards
  • Booking required
  • Cocktails
  • Dancing
  • Dress code
  • Eat Out reviewed
  • Functions
  • Licensed
  • Live entertainment
  • Parking
  • Wheelchair
  • WiFi

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