Privacy notice

Protecting your privacy

Protecting your privacy is extremely important to us. The following information will help you understand the purposes for which we collect, store and use your information. We will keep your information confidential and will only share it if we are legally required to do so, if we must do so in order to fulfil our agreement with you or if you have given your consent.
We have tried to make this notice as clear as possible, but if there is something we have not explained well, please contact us at

The last time this notice was changed? 9 February 2018

1 This is us

In summary:

This website is run by (Eat Out). We are part of New Media (Pty) Ltd

1.1 This website is run by Eat Out, a brand owned by New Media (Pty) Ltd. Whenever we refer to ‘us’ or ‘we’ this is who we mean.

1.2 We are a South African company. So, if there is ever a dispute between us, South African laws will apply.

2 What is this notice about?

In summary:

We want you to understand what kind of personal information we collect, and what we do with it. This notice is part of our contract with you and it may change from time to time.

2.1 This privacy notice forms part of our contract with you. You should read it along with our Website Use Terms.
2.2 From time to time we may have to amend this notice to accommodate changes in our services, or if legal requirements change.

3 Who are you sharing your information with?

In summary:

You are sharing your information with Eat Out, a division of New Media (Pty) Ltd. Sometimes we may need to share your PI with others to provide our services or if we are legally required to.

3.1 You are sharing your information with Eat Out, a division of New Media (Pty) Ltd.
3.2 We do not sell or otherwise share your information with third parties aside from the sharing described in this section. In particular, we do not share information with third parties for their direct marketing purposes, unless you have given us consent.
3.3 If you are making use of a service provided by a third party via our site (e.g. you make a booking at a restaurant), you may be providing your personal information to them. They are responsible to ensure that your information is protected.
3.4 Sometimes we may need disclose your information to a third party if:
3.4.1 we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or a government request;
3.4.2 to enforce our contracts and policies;
3.4.3 to protect the security and integrity of our website;
3.4.4 to protect ourselves, our other users and the public from illegal activities; or
3.4.5 to respond to an emergency which we believe in good faith requires us to disclose information.
3.5 If we go through a corporate sale, merger, reorganisation, dissolution or similar event, your information may be part of the assets transferred or shared in connection with the due diligence for any such transaction. Any acquirer or successor of Eat Out or New Media (Pty) Ltd may continue to use the information as explained in this notice.

4 What information do we collect and why?

In summary:

We collect personal information when you register as a user on the website or if you post a review or comment.

We also use cookies on our website.

4.1 When you register as a user on the website, we collect information directly from you, for example:
4.1.1 Your name;
4.1.2 contact details such as e-mail addresses and telephone numbers;
4.1.3 location information such as the city that you live in or the address of your venue;
4.1.4 your username and password.
4.2 When you post a review or a comment you give us permission to publish it.
4.3 We collect this information so we can communicate with you (for example if you sign up for our newsletter) and to correctly credit your content on our website.
4.4 We make use of cookies on our website to identify your web browser, to analyse how our website performs and are used, and to make improvements to ensure that our website is useful, effective and efficient.

5 Your rights and preferences

In summary:

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

5.1 You have the right to:
5.1.1 ask what PI we hold about you;
5.1.2 ask what information was sent to our service providers or any other third party;
5.1.3 ask us to update, correct or delete any out-of-date or incorrect PI we hold about you;
5.1.4 unsubscribe from any direct marketing communications we may send you;
5.1.5 object to the processing of your personal information.
5.2 It can take us up to 21 days to respond to your request.
5.3 You can request access to the information we hold about you or correct your PI by contacting
5.4 In certain cases we may require proof of your identity.

6 We will try to keep your information secure

In summary:

We take your privacy and the security of your personal information seriously, but no system is 100% secure.

6.1 We have implemented reasonable security safeguards to protect the PI that you provide.
6.2 But no system is perfect and no service is 100% secure. So while we will do everything reasonably necessary to secure the information we cannot rule out unauthorised access, hacking, loss of information or a data breach.

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