"Hudsons Green Point, as the name implies, is an American inspired restaurant with a contemporary twist in its design, with burgers, over the top milkshakes and ice cold beers."
We visited Hudson’s for the first time in a while and were so surprised and excited to enjoy the good food, drinks and ambience we’re used to, at such short notice.
This excitement was very short lived! From the time we sat down we received mediocre service from an extremely unattentive waitress, Nix.
Standard of the food has dropped and when we complained to the manager Jonathan (Green Point Hudson’s) he became aggressive, dismissive and did not give us an opportunity to express our opinion. He kept on cutting us off when trying to give customer feedback. Hudson’s clearly does not value feedback on customer experience if this is the person(Jonathan) that they chose to represent their brand. A big no for us after a R1600 bill, raw chicken, raw burgers , dry nachos and not a single apology from Jonathan, who’s response to his waitress asking for assistance with our complaint was “Murphy's Law”
Last night I was sitting enjoying a drink with a friend when we heard a mans voice screaming at one of the waitresses at Hudsons (Greenpoint), I later found out this was the manager. He was belittling her to the point that the waitress walked out of the bathroom balling her eyes out. I do not believe that the waitress could have done anything so drastic to deserve the way she was spoken to. I think it's beyond disgusting that Hudsons allows the manager to verbally abuse staff in this manner, I'd like to have feedback that this manager is dealt with appropriately and preferably goes through training on how to manage staff as he clearly has no idea. A formal apology to the poor young girl would also go a long way!
We went there for my birthday and I was very disapointed, the burger patties was raw , and we asked our waitress about it and she said that is how they serve their burgers, rare , to me that was not rare it was still raw, and if that is the case then they should actually ask you how you want yours done, when they take the order , because not everyone eats rare meat, but what really stood out for me was, when my son asked for a straw for his cool drink and he was told by the waitress they do not not give straws with cool drinks, because it is too expensive, seriously, to say something like that to a customer, to be very honest now its not even a fancy straw. The waitress that served our table also had an attitude, so I got the impression they are more focused on foreigners , which is so wrong , our bill came to almost R900.00 , which is a lot of money for eating out, and you would have expected good service.
I loved eating at this Hudsons, quality service and amazing food. The staff was super friendly and went above and beyond! Great vibe and the food was delish! They had everything from burgers to pizza's! They even had vegan options! 10 out of 10 food experience, will definitely be going back.
Was an amazing experience at Hudson’s. The serivce was outstanding. I had the most amazing bubbly waitress. The food was of a high quality and very tasty. They have something for everyone. My kids loved it. Loved the sliders. Loved this store