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Ocean Basket (V&A Waterfront)

5 Reviews
Mediterranean, Seafood
Phone Number 0214252596 Opening Hours

Monday to Thursday 12pm to 10pm; Friday to Saturday 12pm to 11pm; Sundays 12noon to 9pm

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Menu

Menu - Ocean Basket - Updated May 2019

Details

Cost
R100 avg main meal
Food
Mediterranean, Seafood
Corkage
No BYO
Cost
R100 avg main meal
Ambience
Groups, Kids, Local cuisine, Quick meals, Special occasions
Payment
Mastercard, Visa
Facilities
Accepts credit cards, Booking required, Child friendly, Vegetarian, Wheelchair

Location and contact

Shop 222, Upper Level, Victoria Wharf, Cape Town

Owner's description

Part of the seafood restaurant franchise, Ocean Basket's V&A branch serves up the same delicious seafood menu as the rest. From calamari to the classic fish & chips combo, they've got it at reasonable prices.

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User reviews

5 Reviews
    What a terrible experience we had at the V&A Waterfront yesterday, 21 March 2018. We were a party f 4 and ordered the straight forward fish & chips, my fish & one other at the table were definitely off, it was brown & soggy, not firm white FRESH fish. We are not people to complain & send food back so we didn't do that but did inform the waiter that the fish was not fresh. Upon leaving we approached the manager (RAY), once again to inform him that the fish was not fresh & he had the audacity to argue with us - the fact that we ate what we could, paid the bill, tipped the waiter - he still ARGUED with the customer, insisting that the fish was fresh, had a stinking attitude about it . All he could have done was apologize and and ensure that the kitchen doesn't send out bad food. RAY, you should not be in a management position, you have no customer service skills and my family & friends will NEVER again support your restaurant. You DO NOT argue with your customer.
    What a terrible experience we had at the V&A Waterfront yesterday, 21 March 2018. We were a party f 4 and ordered the straight forward fish & chips, my fish & one other at the table were definitely off, it was brown & soggy, not firm white FRESH fish. We are not people to complain & send food back so we didn't do that but did inform the waiter that the fish was not fresh. Upon leaving we approached the manager (RAY), once again to inform him that the fish was not fresh & he had the audacity to argue with us - the fact that we ate what we could, paid the bill, tipped the waiter - he still ARGUED with the customer, insisting that the fish was fresh, had a stinking attitude about it . All he could have done was apologize and and ensure that the kitchen doesn't send out such ****. RAY, you are an asshole, you should not be in a management position, you have no customer service s****s and my family & friends will NEVER again support your restaurant. You DO NOT argue with your customer. Lesson learnt: never eat or pay for food that is not satisfactory, don't feel bad about insisting on getting what you pay for simply because there are assholes like Ray.
    The server was a lovely guy on his first night. I couldn't help but feel sorry for him, though, as he was yelled at by his manager in front of everyone for things that were beyond his control, and as some people just flat-out left after waiting too long for their food. We order starters, mains, and desserts, and waited 45 minutes before our mains came out (they were average at best) - only after we reminded them did we get the starter. I wouldn't recommend this particular branch.
    Absolutely terrible service! Waited 15min just for the waiter to come to our table to take our order. Then the food comes before the drinks and the fish was cold! Then having to wait another 20min to fix the cold fish. Would not recommend this restaurant to anyone. Do I have to give a star?
    I would just like to compliment Ocean Basket Waterfront on the excellent service provided. The manager surely runs a tight ship and is very hands on. There is constant communication with his team and table follow ups! There is a good energy amongst staff and the food and service was great! Rushka Pillay

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