Having visited Queen of Tarts a couple of times before I was surprised today to find the waiter extremely rude. According to their website the venue closes at 2.30pm on Saturdays. We entered the premises at 1.20pm, sat down and the menus were abruptly thrown in front of us. The waiter informed us that the kitchen was closing in 10 minutes, a whole hour before their closing time. He attempted to steer us away from the cooked dishes on the menu, one of which I had already indicated I wanted, as they would take 20 minutes, still arriving 50 minutes before they were due to close. His manner was already rude and dismissive and he was clearly annoyed at our presence. We were informed 3 times within the space of 2 minutes that the clock was ticking and when we placed our order the waiter openly showed his exasperation by rolling his eyes. We then openly showed our disgust at his disrespect by walking out. Either the kitchen is open or it is not, and when it is open, which it was, then the food should be available. Frankly if you are not willing to cook the food for customers then close the doors. At the very least train your staff to deal with it gracefully in order to ensure that your already returning customers continue to return.
What a quaint little eatery with very pleasant food! To me, however, the service element of a restaurant is just as, if not more important than the food.Our waitress had no idea what was going on and acted like telling us what pastries were available was the biggest chore in the world.To top it off, when it came to paying the bill, they had no change, and made no effort to help us. We had to get change from a shop nearby!May be better for a take away tart than a dining experience...