We stayed at the hotel for 7 days. The breakfast buffet was the same everyday. Monotonous. No bacon served with breakfast and service below par and not alot of variety.
I visited the Restuarant on Thursday evening and although there is a large selection on the buffet , the quality of the food is not the best .
The ambience and the setting is excellent , our waiter was over bearing .....
The selection of food was not impressive , had there been fewer dishes but of a higher quality it would have been better .
I had grilled fish which was full of water and tasless , the desert selection was very limited , there seems to be more cake items which was of an inferior quality , no ice cream , I think they have compromised quality for quantity .
Exceptional service, good food and thorough hospitality... I certainly enjoyed my evening at Saffron restaurant :)
On 21 February 2015 I made a reservation for dinner at the Saffron restaurant. Upon arrival, I gave my name to the guy at the front desk.
He instructed me to pay R560 and said, "That is the charge for dinner",.
I was unsure why I was being charged up front but paid the R560 as demanded.
I was led to believe that the amount was charged up front and then the balance would be returned after dinner.
A waitress seated us and we ordered off the menu.
I was not aware that there was a buffet dinner. After dinner the waitress handed me a bill of R318. I was puzzled because I had already paid for dinner.
When I queried, I was informed that I had paid for the buffet, which nobody had informed me about.
I called the Manager on duty, Navin. He apologised and asked the guy at the front desk to fill out a refund form.
The guy at the front desk insisted that I was at fault and became very rude to me.
The Manager apologised to me and assured me that my R560 would be refunded by 25 February.
This has not happened. Every time I call in at the restaurant I am told that the money will be refunded in a few days and nothing happens.
I am appalled at the service at Saffron restaurant.