Venues

Haiku (City Bowl)

Haiku (City Bowl)
Write a Review
Cost
R200 avg main meal
Ambience
Contemporary cool
Food
Asian, Bakery fare, Chinese, Japanese, Tapas, Thai
Payment
Amex, Mastercard, Visa

Critic's review

Raphaella Frame-Tolmie

Food
You’ll want to try a variety of dishes on the menu here, as there are four different kitchens preparing sushi, dim sum, grill or wok dishes respectively, and the cuisine is superlative (though portions are on the sparing side). Some highlights include the Haiku sashimi, consisting of a deliciously umami trio of tuna in a mild chilli ponzu, salmon in yuzu and halibut with chilli peanuts; the herb-filled Vietnamese prawn roll with crispy pancake, which is delightful; sticky grilled salmon robata, or Asian mushroom pot stickers.

If you’re feeling spoilt for choice, a tasting menu might be a good option as there is a decent variety of dishes from all four kitchens. Whatever you order, those in the know will make sure they arrive with a full wallet.

Wine
Expect a varied list of great local vintages with some steep markups, or opt for one of the evocatively-named cocktails, such as a Shanghai apple breeze (tequila, Pernod, elderflower, apple, lemon) or a Jaipur Blush (vodka, Pernod, cardamom, rose, cranberry and lime).

Service
As dishes are prepared in the different kitchens food is brought to the table when it’s ready by efficient and friendly staff.

Ambience
Loud music sets the tone here, and although the interior is very dimly lit and decorated in shades of slate, don’t worry if you forgot your reading glasses – tables are so close to one another that you can always ask a neighbour for assistance with the menu.

And…
There’s a sister branch at the V&A Waterfront.

(September 2016)

Eat Out reviewers dine anonymously and pay for their meals in full. Click here to read our editorial policy.

  • Ambience
  • Service
  • Food
  • Ishay Govender-Ypma

    Food
    When Haiku (part of the Bukhara group) opened in 1995, it offered what was considered ‘exotic’ at the time: East Asian dim sum, robata, sushi and wok dishes, served on small plates. For years the restaurant has been both intensely loved and, on the other side of the coin, loathed. Loved because of the consistency of great dim sum (bar one or two incidents), for its never-changing glamour (the smartly dressed doorman is still out front) and its quick and excellent service. Loathed for the dimly lit setting and tables that encroach on each other, the minimum spend per diner over dinner and the music that used to get louder with each hour that passed. Our advice would be to go in for the great food, and settle in somewhere else for a few glasses to linger over. There are two seatings during the busy season, but service is fast enough to enjoy many plates before you need to give up your table. While the Thai chicken salad changed for the worse, and the dim sum wrappers on the steamed versions can be rubbery, the fillings have been consistently exciting. Chilli and coriander with the lamb and prawn fillings can’t be too authentic, but they are very Cape Town. The duck in pillow-y bao buns and the Peking duck with pancakes are all-time favourites. The sizzling lamb, beef (and aubergine if you prefer a vegetarian option), brings a bit of theatre to the table – nice if you’d like to impress your friends. (Make sure they are good ones though, as you’ll leave smelling like food.) The curries and grilled robata are extremely popular. Skip the sushi and opt for any number of the skillfully prepared hot dishes. The kitchen stations are run individually, so once you order, a stream of plates and steamer baskets will arrive as and when they’re ready.

    Drinks
    They stock a large drinks list, many of the wines at a high mark-up, but you’d do well with a Riesling or Gewurztraminer to tame the heat levels of the dishes.

    Service
    Efficient and friendly. Staff can appear a bit harried when the restaurant is full and it can be tough flagging them down during peak times.

    Ambience
    It’s set in a dark and timeless Manhattan-esque space (the décor has not changed since it opened). Tables are very close-set and it gets cold in the front. While this is a better setting for couples and small tables, it attracts big groups too. Can get quite loud. For a special date, opt for a table by the bar at the front – it doesn’t offer total privacy, but is much calmer than the main restaurant.

    And…
    Don’t forget to order bowl of fragrant coconut rice with the mains.

    (August 2015)

  • Food
    If you’ve never visited Pan-Pacific Asia, then a trip to Haiku is one for your gastronomic bucket list. The concept of Asian tapas is unique as it is delicious and, once you get to grips with the price-less menu, work your way through inspired dim sum, pot sticks, cheung fan, spring rolls and wontons. Share petite plates of mushroom har gao and scallop sui mai with salmon roe, along with steamed rice rolls with prawns and bamboo shoots. The tempura and robata grills are great, but for something different try one of the sizzling dishes or the mixed seafood hot pot. Dinner takes the form of two services in season (only one in winter). Haiku is pricey but the art of Asian epicurean delights lingers long after.

    Wine
    A reasonable wine list offers a decent selection of local red and white wines and sparkling wines. Take advantage of the nil corkage in winter and splurge a bit more on the food.

    Service
    Efficient and professional. The waitrons are very well versed and helpful on the epic menu.

    Ambience
    Soft, dark lighting does a great job of creating the perfect setting for a romantic meal or the business set. Together with the chic wooden tables and chairs and strategically placed lattice frames, Haiku offers private dining of a different kind.

    And...
    Try some of the dessert offerings. The coconut ice cream is sublime. (PU, October 2012)
  • Ishay Govender

    Opt for a little of everything, especially from the dim sum menu – an absolute favourite. Recommended for a romantic date. Highlights include steamed duck buns, spicy prawn har gau, Peking duck (though much depends on the hoisin sauce that day) and the sizzling lamb and coconut rice.
  • The inspired Asian-style tapas and Chinese dim sum continue to draw local and international diners with hot and cold dishes that leave you spoiled for choice. It’s a great sharing experience to order many dishes on the menu and then get your chopsticks going. Arrive hungry and order dishes like the mixed seafood hotpot; Japanese robata grills; steamed duck buns; spicy prawn or spinach har gau; sizzling lamb and coconut rice; scallop cheung fan; sizzling brinjal with black vinegar and chilli; and the prawn toasts. Haiku has maintained consistent quality and service over the years. The dark, club-like interior lends itself to a hot date or cutting a business deal. It can be quite noisy, but the food is brilliant (though it does have a price-tag to match). Eat Out magazine 2014

User reviews

  • Haiku - Asian Tapas and an Attempted Fleecing I have been a regular diner at Haiku since they opened in Cape Town in 2005 and a staunch supporter of the Bukhara Group over many years . I will not be be back ! Celebrated a birthday dinner with a table of 5 last night . The food was everything one expects from the Group ; good, innovative, stylish, not cheap and accompanied by slick and attentive service . My issue came with the presentation of the bill. A ten percent service charge was added (not disclosed on the menu) and “ hidden “ above the sub total line . I have no problem with this practice in itself but personally prefer a tip to be discretionary based on the overall dining and service experience (in this instance it would have been more than the obligatory ten percent) and do not really feel mandatory service charges are warranted on small tables . But by far my bigger problem was a fraudulent and dishonest attempt to encourage a further and additional tip, by the Waiter highlighting a second tip line ( after the bill had been totaled with the mandatory tip included )and the and the construct of the bill, which encouraged further tipping over and above the mandatory charge already pre printed and billed . In addition, the waiter failed to disclose that a tip had been included and the unsuspecting would simply have tipped twice , encouraged by the highlighting of the secondary vacant tip line . When challenged on the issue the Waiter advised that “ the senior Waiters had told him to do it “ . I took the issue up with the Manager who advised me, with an air of indifference that it was simply “the way the till slips were printed and there was nothing he could do”. I did say that a disclosure by the Waiter and control by Management on what was hand written on the bill may be a partial solution to their apparent printing issues . I expressed my displeasure and left a business card with an invitation for someone to contact me.
    • Ambience
    • Service
    • Food
  • We went to Haiku on 28 December for dinner and were told that we had to leave the restaurant at 9pm. The restaurant was only half full and obviously not fully booked for the evening. The waiter was not very interested, showed us the menu and insisted that it was different from the one at Haiku Waterfront, which in fact is identical. We know, because we had dinner there the evening before. We started with Thai coconut soup and that was okay, nothing special, we prepare a better one ourselves in a blink of an eye. The prawn tempura was soggy, the Japanese garlic fried rice was not fried and was delivered stone cold. We sent the rice back and it was heated (probably in the microwave). No cutleries were offered, the assumption was that we were eating our entire meal with chopsticks. The wine was not poured at the table, we were not offered a look at the wine bottle prior to pouring. The beef dish, the vegatables and the chicken dish that we ordered tasted good as well as the ice cream we had for dessert. As we were not at all impressed by the unattentive service from our waiter and had to send back the rice, we left a small tip. On the way out the waiter came after us, asking if there had been anything wrong. we explained to him that we didn't feel very welcome, we were not impressed by the service and as an example we told him that the rice was served cold and had to be sent back. he replied: 'So, it was just the rice?' We were appalled by the remark and were not going into further detail. We just left. The food is not bad, although very much overpriced, but they should really improve on their attitude and their service! At the Waterfront we received a better service and the staff there is more friendly and attentive.
    • Ambience
    • Service
    • Food
  • Seriously slow service at V&A, disinterested manager and missing orders.
    • Ambience
    • Service
    • Food
  • We must have been 6 years too late... Sadly we never managed to go to Haiku before, but on Sunday before a show at Artscape we were very excited to find a table available... Oh well easy as we were the only ones in the restaurant.
    An arrogant "I-know-it-all-not-interested-to-explain" waiter served us. The food was not that fantastic, the dim sum totally over powered with garlic. Management never ever came close to us, but we witnessed some heavy reprimanding to a staff member which is totally unpleasant for a client. Very pricey, not good value for money, will not go back.

    • Ambience
    • Service
    • Food
  • Did you know that after you have eaten finger food, they have no damp cloths or finger bowls? When I asked a rather haughty lady, possibly the owner or the manager she told me the only bowls they have are for food. Quick thinking I asked for a bowl of ice which duly arrived and we cleansed our hands in that bowl! Hope it was not used for food afterwards so anyone dining there will know there is at least "one finger bowl"!

    • Ambience
    • Service
    • Food
  • We had a 9pm booking at Haiku – they do two seatings, one at 6pm and one at 9pm (both times struck us as awkward, but that wasn't the problem). We arrived at 9.05pm. The host was standing at the front desk talking on his cell phone. We stood right in front of him for about a minute without once being acknowledged. We started to get annoyed, and only after I mused out load, 'Jeez, snappy service', did it occur him to call someone over to seat us. We had a booking, but this was not checked, and we were shown to a table by a brusque waitress who gave us the impression she had better things to do. Again, all this was done without any direct acknowledgement from the host, or a break in his cell phone conversation.
    We'd brought along a bottle of Haute Cabriere 2005 Pinot Noir (their best vintage I think), and asked the waitress to open it. We were snidely informed that they had the wine on their wine list, and so we weren't allowed to drink our own. There was an HC Pinot on the menu, but no vintage was listed. (Also, we discovered their corkage fee is R100!)
    The waitress then gave a very hurried description of the menu – again, like it was a duty beneath her station – which didn't do much to enlighten us.
    We were both so aggravated that there was no way were going to enjoy our meal, so we left and went to Savoy Cabbage, just up the road, instead, where we were warmly welcomed and had a gorgeous dinner. (And drank our friggin delicious wine at a corkage fee of R35.)
    My husband and I eat out a lot in Cape Town, and we've never been treated so appallingly as we were at Haiku. Will not be back, ever.

    • Ambience
    • Service
    • Food
  • Spent my two hours at Haiku last night. We took a bottle of Steenberg Sparkling with us and the waiter turned up his nose... The water we ordered took two requests and over fifteen minutes. We weren't given an opportunity to order for over thirty minutes, then our food which the waiter said he would "feather in" came in a rush for the first half then nothing until fifteen minutes before our "time was up". We did enjoy the food for the most part, actually the only issue was a tough piece of fillet (?) which was supposed to be flavoured with ginger, which we couldn't taste. Sadly, there were two items which the waiter said they didn't have after we ordered and then they just made a substitution on another which they did take back when I called them on it. My son asked for a separate check as we had ordered separately from the beginning but was told it was not possible?! It is sad that a place that can often put such good food on the table has grown so sure of itself that even when it is good, it just lacks the feeling of satisfaction one hopes for when spending R400+ per person for a meal. The addition over the years of particle board on the ceiling and the beautiful water feature in the entrance not working leave one with the impression their best days are past. This saddens me as it has been a favorite of my family since it's opening. In the end, I may go back again but it will be with trepidation.

    • Ambience
    • Service
    • Food
  • Over the years the portions got smaller, and now, to compliment the smaller portions, the service has diminished as well. Waited 10 minutes for our rice to arrive, by that time the orange duck was cold duck in a gelatinous syrup.

    • Ambience
    • Service
    • Food
  • Fantastic selection, amazing taste, really friendly service.

    • Ambience
    • Service
    • Food
  • Haiku has been a favourite spot to entertain both friends and colleagues over the years, but for goodness sake the chocolate fondant has been available for 2 years but continues to remain on the menu. Surely a restaurant that is not scared to charge should be able to replace the one page of their printed menu.

    • Ambience
    • Service
    • Food
  • The first impression and initial vibe were ruined by a host who was on the telephone (taking a take away order!) leaving us hanging at the reception not even glancing up once to acknowledge us! Very poor indeed. Thankfully the head waiter stepped in. The food was sensational and the ambience unrivaled. Our waitress certainly knew most of the dishes well enough to make recommendations. We shared 4 starters and a main. It's a pricey evening but the wine isn't overpriced. Enjoy! Tip, dessert is worth skipping.

    • Ambience
    • Service
    • Food
  • Haiku is, and always has been my favourite restaurant in the world. Have never visited a spot that rivals the quality and unique taste and composition of the awesome dishes. Best dim sum and robata ever - no competition found to date. You won't be disappointed.

    • Ambience
    • Service
    • Food
  • We used to go to Haiku quite a lot, so I thought it would be fun to go again. The dark interior is warm, and comfortable and if you manage to sit under one of the ceiling lights you can read the menu.

    I enjoyed my meal very much. Sadly my partner wasnt able to finish hers as the seared tuna had been covered with a herb mix that was much too salty - we mentioned it to the waiter, with any luck theyll fix that.

    They seem, sadly, to still have their World Cup prices. The wine was far more expensive than most comparable restaurants and, as another poster has said, the star system is certainly flawed.

    For a meal for two of us, I paid about what I paid for three last year.
    • Ambience
    • Service
    • Food
  • Haiku has this star system whereby you need to eat at least 4 stars . In a tapas type of restaurant like Haiku that is understandable.Last night we made reservations for 12 and all of a sudden we needed to eat at least 7 stars or take the set menu (which does not have many of our favourites on ). A very unfriendly approach which made us ask if we could just be a-la-carte and eat our favourites without worrying too much about the 7 stars but making sure that we would spend enough ( ie more than 4 stars ) . This was not possible as rules are rules . We could however split up in 3 tables of 4 which would allow us to eat 4 stars . Nice hospitality !Apart from spoiling our evening before it started the rule was not said when we made the reservation . This very unfriendly approach made us ( all 12 ) decide to never eat at Haiku again . just for your info , we spent just over R 6.000 with the 12 of us and Haiku ( up to last night ) was amongst our top favourites for many years . What a pity (and no surprise that Haiku was half empty on a Saturday night , sums it up I believe ) .
    • Ambience
    • Service
    • Food
  • I have read a lot of bad reviews on Haiku regarding the service so I was pleasantly surprised when I went there the other night for dinner. The service was great, the waiter was very knowledgeable about the menu. I can understand though, with all the policies that they have in place, that the waiters may come across as snobby. But, in their defense, I dont think that it effects the service. The food was excellent, especially enjoyed the salt and pepper calamari.The restaurant is beautiful, great lighting, and it has a nice mood.
    • Ambience
    • Service
    • Food
  • There is a huge change at Haiku,1. The price per star has decreased to R 40, and half stars have been introduced, at R 20.2. Many dishes have been made more expensive, in becoming 1/2 or a full star more expensive, e.g. the Duck Orange is now 3-star (was 2 before), most starters and all desserts are a half star more expensive. For the same 4 star meal at R 168 previously, one now pays R 240, a 48 % increase! Free plain rice now costs half a star.3. The menu has been reduced from 260 to 200 items.Luckily the portion sizes and the food quality is as excellent as every, and the service is much friendlier than before.
    • Ambience
    • Service
    • Food
  • I recently dined at the above restaurant with friends and I almost enjoyed the meal. Save for the food which I admit was really good we recieved bad service from a less than mature young server who smelt terribly of cigarettes and rushed us through the meal. Only a few of the people there actually made our night worth while.
    • Ambience
    • Service
    • Food
  • To reiterate what many have said before me, the food is amazing, the service appalling! We were told by our inattentive, patronising waiter, not to order certain dishes as it would place too much pressure on the kitchen. When we wanted to order dessert, we struggled for 20 mins to get his attention, only to be told that the we had run out of time as the customers for the 2nd sitting were waiting!
    • Ambience
    • Service
    • Food
  • Following a recent enjoyable experience at Haiku last week we returned last night with some Brazilian visitors. While the food was fine, we were let down by appalling service. We were seated at the counter which isnt as interactive as the tables but we knew and accepted this beforehand. On arrival we waited in the bar for about 15 minutes until our place at the counter was ready. When it was we had to walk through the restaurant carrying our bottle of wine as nobody offered to take it for us. Once at the table we waited for some time before being given menus and offered water. The waiter didnt introduce himself or explain the menus - as was previously the case. We struggled each time to get a waiters attention - for soya sauce, napkins and further drinks. We were never asked if we were enjoying the food and no attention was given to our empty glasses. We felt entirely ignored by the serving staff. As we were not with a friends I did not want to make a fuss. We were looking forward to showing off what we believe is a good restaurant however the evening was spoiled by inattentive and probably poorly trained staff.
    • Ambience
    • Service
    • Food
  • Im surprised to read so many bad reviews of Haikus service. Our waiter was really good. She was knowledgeable about the extensive menu, which helped with making choices from an overwhelming number of dishes. If I have one complaint about the service, its that she brought the bill before we had finished eating and then kept checking it every few minutes to see if wed put the money in. The food was incredible. I havent eaten Asian food like that in Cape Town before. The selection was amazing - from dim sum to Thai curries and stir fries to fabulous Japanese food. Our favourite dishes were the prawn wontons, which had none of the oiliness that you usually get with Chinese deep-fried food, the chilli prawns (so delectably succulent and well-flavoured), and the salmon tempura. The trio of tea and sesame ice-creams was really delicious.
    • Ambience
    • Service
    • Food
  • My purse was stolen in haiku. There was a camera surveilance system that is not in a working condition. The manager had an attitude of total unwillingness to be of help though everything - pointed to the staff as being involved.It is not a safe place to relax and you must be extremely alert the whole time that you are there. Not the atmosphere for a relaxng evening.
    • Ambience
    • Service
    • Food
  • I have been a great client of Haiku since the day they opened and have thoroughly enjoyed every meal Ive ever eaten there, until last week. The food was less than ordinary, the hostess was inappropriately dressed and the over-familiar waiter was pushy, dismissive and unbelievably indiscreet about the restaurants fading popularity. It saddens me because I used to love eating here.
    • Ambience
    • Service
    • Food
    • Ambience
    • Service
    • Food
  • Haiku prepares the most exquisitely tasting food. Ive travelled the world over but have yet to find any dish that can compare to Haikus, from the multitude of flavours that explode in your mouth just from a tiny morsel to the speedy service from friendly waiters. I travel often and the first place I and my family go to on immediate disembarkation in Cape Town is Haiku!! No mater the time of day. A vegetarians delight (non-vegetarians paradise too!!)
    • Ambience
    • Service
    • Food
  • 2 years ago I swore I would not return to Haiku because of the ridiculous star system. If you do not eat a certain value (represented by stars) you get billed for it anyway.I honestly thought that by now they would have abandoned this unpopular method of fleecing their customers! No such luck.We were forced to order dessert that we did not want.To make it worse the food was very mediocre.
    • Ambience
    • Service
    • Food
  • What a disappointment. We went for a birthday celebration and all of us left in a foul mood purely as a consequence of the awful service. The staff ought to realise that it is not a privilege for us to be served by them. With myself and many of our friends having worked as waiters we were shocked at how snooty the staff were. It is not worth going to a restaurant, no matter how good the food may be, if the staff are unable to make you feel welcome. What is more the food was overrated.
    • Ambience
    • Service
    • Food
  • I absolutely love Haikus food. There is nothing else quite like it in Cape Town. Unfortunately, their shocking disregard for customer service is absolutely unacceptable. I didnt expect to be treated as if I should feel privileged to patronise an establishment, but this is exactly the impression I have received on my last three visits (and yet I kept going back for the great food). I have visited the restaurant five times in total. The first two were great (if you dont mind a cramped table and a broken overhead light). The last three visits collectively represent the worst experiences I have ever had at any restaurant.... Twice they have lost my booking. The last booking was made weeks in advance for a special anniversary occasion and I made this clear to them over the phone. Upon arrival, they sat us in the bar area, where we ended up having our dinner. The manager did not even have the decency to come round and apologise. This was the second time they had lost my booking and it was the last straw. I made my displeasure known, and the next morning I sent an email to complain, to which I never received a reply. Haiku makes great food, but until they deflate their ego a bit, I will not return. Such a pity that an otherwise great restaurant is let down by the service and (some of?) the people. Once I can forgive, but three times is unacceptable. Fool me once, shame on you. Fool me twice, shame on me. I must be an idiot to ever return to this restaurant.
    • Ambience
    • Service
    • Food
  • We went for dinner last night and had a fab time. Great ambiance, cocktails, service, food... The sizzling ostrich and wasabi kingklip were both especially tasty.
    • Ambience
    • Service
    • Food
  • TERRIBLE! I can not for the life of me understand why this restaurant is in Eat Outs top ten. Without exaggeration, the worst service I have ever had. I have yet to hear anything good about this place from anyone. Good food...if you dont mind being uncomfortable and paying for it out your nose.
    • Ambience
    • Service
    • Food
  • My friends and I are from the United States and are in Cape Town for the summer. We heard great things about Haiku, and were excited to try your restaurant. I think everyone was impressed by the ambiance. We were divided into two separate tables (This was unexpected, but understandable given that we were a group of approx 15 people). I found the star system to be an interesting approach that would allow for tasting several different things, but did not understand the minimum of four stars per person disclaimer on the menu. While we did not get charged the minimum four stars per person, I think customers shoule be free to order however much they want.The service initially was acceptable. But then the waiter pressured some of the group to order dishes they did not want. When ordering sushi, the waiter informed us that the kitchen WAS OUT OF RICE. If there is some reason why a SUSHI restaurant can be out of rice, please let me know.The spring roll dessert, arrived after our chopsticks had been cleared away. The waiter told one girl that she should Just eat it with your hands. Even if that is the way it is supposed to be eaten, a request from a customer should not be dismissed in such a way. Overall, I think the food tasted good. However, there were literally three pieces of meat in the beef ho-fun noodles. At a nice restaurant such as Haiku, I expected not to be skimped on the meat.Finally, our waiter put BOTH SEPARATE TABLES ON THE SAME BILL. It made the task of paying the bill exceptionally more difficult and frustrating. Our group had high expectations for the dinner, and needless to say were left disappointed. On a more positive note, the hostess at the front was excellent.
    • Ambience
    • Service
    • Food
  • This experience that I and my guests had at this restaurant was absolutely shocking. The service and the general dont care and dismissive attitude of the staff, along with an ambiance that resembles a nightclub should lead the food critics to take this Top 10 restaurant off the books. A R200 crayfish that came to the table was a collection of shells covered in a sauce, no meat!! After sending an e-mail to the owner Sabi, still to date I have had no response and again illustrates this DONT CARE attitude. Do yourself a favour and go eat somewhere else.
    • Ambience
    • Service
    • Food
  • I am sorry to say this, but I believe Haiku is very overrated. I sincerely looked forward to my dinner there earlier this month, but my wife and I, who are both seasoned professionals in the trade, found it shocking. The service was rushed to put it mildly (the waiter actually told us if we do not order everything at once we can expect to wait a long time for our food), the ambience is more suited to a club than a top ten restaurant, with thumping music and, although I can say that the Dim Sum was the best we have had in South Africa, the main courses were unfortunately terrible. Angry duck was the worst duck dish I have ever tasted and the Ostrich hotplate was too salty to eat. The sushi was great, Ill hand them that. They must have a fantastic PR team, cos they sure fooled us!
    • Ambience
    • Service
    • Food
  • I can only say disappointment can be an exceptionally expensive and frivilous exercise .The Food was very good - especially the sushi - the presentation of which was exceptional. However the soup was ordinary and the chinese veggies overcooked. The kingklip in ginger was gorgeous. The portions were rather small as well considering the cost.The service was at best mediocre - drinks came late, no dessert menu after mains and I waited 20 minutes to get the bill - for an expensive, exclusive establishment this was abysmal.I can only say that for a fine dining experience I will rather in future go elsewhere - Thankfully I had very good company,)
    • Ambience
    • Service
    • Food
  • Disgusting! besides the fact everything is deep fried im allergic to MSG prompting the waitor before ordering we were informed most of the dishes contain this flavour enhancer... did aromat not go out years ago? its EXTREMELY bad for you. so after the waitron ordered peking duck(product knowledge clearly lacking) i was gasping for air the lack of concern and the fact the waitron passing comment to please! not inform managementan almost deal between life and death? russian roulette? deep fried everything it seems?! no fatty tuna? chipped asian porcelain spoons and bowls? have heard from many a diner now their waitron was off his facefunny enough the hostess seemed to have been aswell. last and finally, on juggling with two waitrons using guest bathrooms during service i happen to pop my head into the door-less kitchen and witnessed waitrons eating left overs from guests plates..? stuffing their mouth... disgrace! top 10? never... eat out your credibility continues to diminish. people are speaking! beware!
    • Ambience
    • Service
    • Food
  • Please EAT OUT, take this restaurant off your Top 10. It is shocking. Makes you wonder who should be in the Top 10 and has been left out. Our waiter looked and behaved like he was recovering from a bad drug trip. Was pushy when at the table and then completely inattentive. We were reminded from the time we sat down that we had to use up our stars and then reminded again... and again... and again. Were never offered drinks and we had to beg a runner for a glass of water. Food was inconsistent. Dim sum good, the rest arbitrary (Chef Pons is better). Desserts quite average. And I dont like the were cooler than our patrons vibe. Finsihed eating very late because we were the second sitting which is no fun because the staff were cleaning up around us. Very very disappointing.
    • Ambience
    • Service
    • Food
  • How can you people think the food is good there? How can everyone eat deep fried food? And how can the Asian type food restaurant be 1 of the top 10 best in Sa? its like a madness, its a fast food place, not the fine dine, and enjoy the food. Really... Im actually wondering how they got to the award.
    • Ambience
    • Service
    • Food
  • The food is not cheap but is brilliant. My biggest concern, however, & why we have not returned, is the 2 sittings approach. This leads to a rushed evening, at an inconvenient time, and is the reason why I have marked down the service and ambience. A restuarant insisting on 2 sittings in this manner should not be considered for Top 10 status.
    • Ambience
    • Service
    • Food
  • Its strange how a restaurant with so many bad reviews is on eat outs top 10 list. That being said it seems the problem here is not with the food but rather the service. Unfortunately on my visit I did not get the chance to try the food. We arrived on time but were told out table was not ready and we had to wait at the bar. The bar was cramped and we waited about half an hour before being shuffled to our cramped table. We sat at the table and waited for another half an hour or more before eventually getting up and leaving! When we spoke to the manager she was spologetic and assured us that Haiku would get back to us regarding our terrible experience. To date we still have heard nothing. Completely unimpressive, will never go there again
    • Ambience
    • Service
    • Food
  • This restaurant has a great potential, but the music or better noise level is much to high and actually also not very suitable for this kind of restaurant. It is a pity as all other incredience are fine.
    • Ambience
    • Service
    • Food
  • what what what a total disaster! i dined at the restaurant this past weekend, and will surely not be back! ever again, i will also make a point of telling all of my friends not to go back to that place.when arriving at the restuarant they didnt have my booking, that was made a week in advance and confirmed by my p.a. the waitron that served us, looked like he jumped out of a harry potter novel and needs a haircut, he was very abrupt and clearly did not want to be there. we waited ages to get our wine and over all got the worst service ive ever had in my life.on asking who the manager was we where pointed in the direction of someone mincing up and down in what looked like semi drag!!! and clearly looked like he was having a bad day as well, and in need of anger management classes! we let the matter go as we did not have the energy to be confronted.avoid the place like plague!!!
    • Ambience
    • Service
    • Food
  • Had a great meal at Haiku. The waiter was passionate and attentive and we allowed him to decide what dishes to serve. Subsequently we had a fabulous taste adventour complemented by good wine. Just have two complaints about the two seatings system. 1. No meal tastes good when you need to eat it while looking at your watch 2. Inform people about the two seatings when you book!!! No one bothered to tell us but luckily we were early.
    • Ambience
    • Service
    • Food
  • The service is rude, rushed, and rude. Two seating system is a real disservice to customers who actually do enjoy this very pretentious, very loud pulse before the vibe. Unless you are into overpriced food and snippy, snooty waiters, heed the advice in other reviews and do not eat here.
    • Ambience
    • Service
    • Food
  • Good food, well-meaning service and an attitude problem that ought to cost them dear. At those prices, squeezing a booking for 3 onto a 2-person table is not a good start. Telling people when they book that you want their table back at 9pm is an acceptable business model if you are charging Busaba Eathai prices but not if you have pretensions. Telling people at 8.55 for the 1st time that you want their table back at 9pm is extracting the Michael. Dont go, If youve been, dont go back.
    • Ambience
    • Service
    • Food
  • The food was excellent. What I didnt enjoy was being told as I swallowed my last mouthful of the main dish, that our table was required by patrons due to arrive in the next five minutes. When we had phoned to book, no one told us that Haiku was following the double seating policy. After that, I felt less forgiving about the fact that we had been squashed in a back corner, with three of us eating under each others armpits at a table designed for two. Come one Haiku - your food is exemplary but your service needs shaping up.
    • Ambience
    • Service
    • Food
  • I went on two occassions and had two very different experiences - chalk and cheese! Both were on a Sunday evening - on 16 April and on Mothers Day. The first was utterly sublime - knowledgable, unobtrusive .. perfect .. waiter; every morsel something to wax lyrical about. For weeks afterwards I was raving about it (especially the spinach & cream cheese dim sum and the fillet & shitake kebab) and recommended it to all and sundry. Less than a month later I left there so disappointed that I actually felt embarassed at my previous enthusiasm! A waitress who was relatively new but didnt make the effort to find out more about dishes we were not too sure about - I dont know and that was that. Then came the food - - mediocre at best. The fillet/shitake kebab which had been so meltingly delicious now had the texture of crumbled paper. Really, for the amount of money you pay the every least one expects is consistency in the kitchen! And as for new waiters, do not let me loose until theyve passed every test about the menu and have aquired some level of expertise!
    • Ambience
    • Service
    • Food
  • Wonderful food. The service was very good and the ambience entirely appropriate. Its not about partying its about the food. We had the required 8 stars for 2 people and it was more than enough. Every morsel a delight and great to be able to see the kitchen(s)
    • Ambience
    • Service
    • Food
  • We were reccomended to go there by a very foody person, and our expirience wasnt that great. Food was nothing special,pricy for what you get. Duck was deep fried with mazeina orange sauce, so bad, I couldnt eat it. Front recaption wasnt frendly, service midioka. How do they make it to the top 10 of SA?
    • Ambience
    • Service
    • Food
  • Have just called HAIKU to make a booking. I dont like their attitude to diners - you are expected to be greatful to fit in at 6,45pm or 8,45 pm shift! This doesnt suit those of us desperate for a special treat night out away from the kids - it either means getting there too early to manage kids and babysitter or getting home at midnight! It reflects badly on fine dining in Cape Town.
    • Ambience
    • Service
    • Food
  • must go there! Spinach dumplings and chocolate spring rolls are to die for!
    • Ambience
    • Service
    • Food
  • Pretty disappointing. The food was pricey given the experience, which is more like a canteen than a restuarant, very little magic here. Certainly felt a little conveyer belt produced, without much care, which showed in some of the presentations. (Skip the turnip cake, the dim sum was okay.)The star system and two sittings just enforced the perception that its in-and-out, pay and move on. Service was sketchy. A dirty menu to start, a bit of excellence, then a disappearing act.Also cramped, loud, charmless. i wont recommend it.
    • Ambience
    • Service
    • Food
  • The concept of the restaurant is really great. I did find the service really dissapointing. The adventure of the food is really great though.
    • Ambience
    • Service
    • Food
  • unimpressed by this restaurant considering the price. Waiter was poor. When we asked for a slightly sour cocktail we were given what might as well have been lemon juice. The waiter got our order wrong on two occassions with the same dish...once mistaking calamari for bean curd (we are vegetarian) and then making the beancurd extra spicy when we asked for no chillies!! The service was extremely slow and the courses took forever to come, hence by dessert we had all lost our apetites. In one of the desserts there was a hair!! Over 3 hours later we left the restaurant. The actual food was not bad but the service killed the experience.
    • Ambience
    • Service
    • Food
  • The food is absolutely amazing! I love asian & choices on offer were unbelievable. The sushi was the best I have so far (and Ive had a lot!) and all the other dishes were so tasty!! The atmoshphere was nice, but tables are a little cramped together. It is quite pricey so this is a great spot for a special occasion. I love it!
    • Ambience
    • Service
    • Food

Facilities

  • Accepts credit cards
  • Booking required
  • Cocktails
  • Eat Out reviewed
  • Functions
  • Licensed
  • Parking
  • Vegetarian
  • Wheelchair

Write a review

Nearby Restaurants

Related articles

Featured restaurants

Eatout