Susanne

Wednesday, April 25th, 2012

Reviewed by Susanne Faussner

I previously went for lunch to the Grand, great service, stunning venue, good food! Last night I took 2 German travel writers to the Grand for dinner. I was really reluctant after reading all the reviews, but we had a stunning evening. Service was a bit slow at the beginning, but improved and was fine. We ordered salads as starters to share, the salads could have been a bit more elaborate. We all ordered the line fish of the day (kingklip) with veggies. The grilled kingklip was of outstanding quality and the veggies tasty. We paid cash and the waiter came back to the table to ask whether we were not happy with his service. We assured him that we were happy with his service. The waiter then explained to us, that guests to South Africa tip at least 10% when they are happy with the service. We agreed with him and asked him to count the cash received again, which ended with an embarressement for him, as a more than 10% tip was included in the cash. When leaving we had a longer discussion about the attitude of entitlement in South Africa concerning tips. From leaving the plane to finally arriving at the hotel room my friend had paid tips 11 times!