Rocky River Spur Steak Ranch is a family style restaurant with a taste for life! South Africa’s favourite burgers, ribs and steaks.
We sat in the non-smoking section of the Ceres SPUR this past Saturday but were overcome by the strong stench of cigarettes at our table! Granted it was adjacent to the Smokers Section and clearly the seal wasn't not very efficient as there was a grey "fog" throughout the restaurant anyway! The service was mediocre to poor (despite the young fellows attempts to be friendly) but he clearly lacked training ENORMOUSLY! He couldn't recommend anything to us and was not familiar with the contents of the menu. He leant across our table when he finally brought our respective orders (with his shirt almost touching my steak!) and seemed to know precious little about service etiquette. We were in the process of ordering drinks when another member of staff spoke to him and he politely carried on with their conversation before taking our order. The food was ok but boy oh boy was the general ambiance and overall service was the poorest I have ever had at a SPUR. My family and I frequented this chain since my kids were little and so I am sad that this is the standard of service of one of our biggest restaurant chains....even if it was in a dorpie...I know SPUR standards can be better.