Bukhara is located on the first floor at the V&A Waterfront and shares the same space as Haiku restaurant. Both serving up modern and beautiful Indian and Asian cuisine.
My family and I visited the restaurant on Saturday 21 September 2019 while on holiday in Cape Town. This was the worst experience I have ever had at a restaurant. The service was poor with only three waiters there of which only one was really working. Service was rushed and prawn curry was nothing like the description (disgusting).
The bill arrived which amounted to R1,400 and the impatient waiter entered R14,000 into the card machine and pressed enter to the next screen to enter pin (this machine did not show the amount to be paid on the “enter pin” screen).
About a half an hour later I realized that an extra “0” had been added to my bill and instead of paying R1,400 I had paid R14,000. A whole additional R12,600 extra. Upon returning to the store to politely explain the error to the manager, Mr FAIZAL JOHNSTONE, and ask for a refund, I was rudely told that their machines can’t refund on a credit card and I should return on Monday. This arrogant, and rude imbecile has no understanding of customer service or respect for a fellow human being and the situation soon turned ugly.
I will never return to this restaurant again and would like to bring this sort of service to the attention of fellow diners.
I am currently holidays with my Nephew in Cape town. We felt like having some Indian food and went to Bukhara in the waterfront (found the restaurant after a long time).
The waiter asked us if we would like to sit outside or inside. As my nephew wasn't well we opted for inside.
After a few mins the chef (or whoever he is) asked us if some waiter gave us this table or we just sat on our own. We said that the waiter had helped with this table. Then we give our order to this guy and then he comes back again and says that the table is booked and that we need to finish our food in 45 mins or you can use the table outside. So we said it's fine we will go outside. As soon as we sat the earlier waiter comes and says this table is booked. I told him that now I am here so I have booked it. The waiter was not happy with me and did not come to me again to check if I needed anything nor did any person from their restaurant bothered to come to us. We wait for about 20 mins and then realised that nobody is going to help us and we had to go to another restaurant to eat.
Very horrible service... the people working out there don't know which tables are booked which are not... looks like they just wanted to pass their day... and if they are in a mood to work they will try to service some clients...
Well I was there tonight and I must say am not impressed at all. we were 4 adults 1 child looking to dine as a family. We placed our order for drinks which came in drips and drabs to start off with. Then we placed the food order. 1 meal arrived and then 10 minutes later the next 2 then another 10 minutes later the next one, and the poor child who was only having some noodles was the last to get her food. The worst service I have ever experienced. We asked to speak to a Manager, well in my opinion any manager that cannot handle a guest and chooses to blame her staff is not a manager and should start back at waitressing or simply be replaced with someone that gives a damn for the restaurant they represent. Debbie was the manager we dealt with, most rude and obnoxious person I have ever dealt with ever. Debbie if you have issues with the owners or how things are run you should seriously take it up with them or find a new job, preferably not in the food industry. (and never take your frustrations out on the guests). You may have knowledge, but certainly do not work well under pressure and therefore are not fitting for that industry at all. Stress is part of the job, you can't handle it, move on!! After sending the cold food back, we requested the bill another 10 minutes I eventually went to find someone that could just give us the bill. Debbie was at the back and in a rude manner shouted, I will bring it to you now!
I am absolutely appalled by our experience at Bukhara and will be posting this review on tripadvisor and many other platforms.
I should have left without paying at all quite frankly. Needless to say we all went over to The Greek Fisherman and had to have dinner there. So we already paid R582.00 to Bukhara and landed up eating elsewhere.
I would most certainly not recommend this place, especially when they are busy, most unorganised establishment I have ever experienced. and we dine out regularly. We are not fussy people at all, but this was ridiculous.
Our food order was as follows:
1 lamb corma, 1 prawn curry (spicy), 1 Butter Chicken, 1 bowl Noodles, and 1 Avo & Prawn dish (which seemed to be prepared in a different kitchen, as Debbie said they don't coordinate the kitchens and it is the waiters fault that he did not explain this to us.)
Highly disgusted!! is all I can say!!
I have been to this fantastic establishment so many times and cannot get enough of it.
Their food and service is excellent.
I love Indian food.
I always go there every single weekend with my friends and family.
The best restaurant.
Loving it muchness.