I can't understand why this restaurant received good reviews elsewhere. It was one of the worst eating experiences we've had - made worse by the fact that the food is so expensive. We were a party of six and two of us ordered ribs.The one portion was far bigger than the other. When we asked about it a man, presumably the manager, responded by saying that the kitchen staff should've checked they were both the same size then mumbled something about the bone density or some such rubbish. When we just stared, gobsmacked at his ridiculous response, he then reluctanty asked if he should bring more ribs to make the portions equal. The waiter missed two things we ordered and when one of us pointed out he brought ice in the Coke when there was a specific instruction not to. He gave a glass for my friend to remove the ice hersefl. I can't get over that. My husband got a beer that was completely flat, which was replaced. The food was also a terrible disappointment. A R195 steak should be something special, this wasn't worth R50. We don't mind paying for good food. This was not good by a long shot. The quality of the ostrich, springbok and boerewors was mediocre at best. The food was cold and the vegetables actually quite inferior. I would rather go to Spur than back to this place. Yes, it is really that bad. Poor tourists...
Outstanding meal. Everything was done to perfection. From the starters to dessert, we thoroughly enjoyed. Well done and thank you.
We had an awesome experience at the City Grill Steakhouse. The venison option on the menu is superb and all of us enjoyed the meal thoroughly. The attention to detail shown by the staff was great and the wine recommended was perfect. Awesome awesome awesome!
I'm extremely disappointed with a meal I had on Saturday 16 June at City Grill in the V & A Waterfront. I ordered "Kudu" and believed this would be a steak or medallions at least. I got four very thin slices of tough meat. It almost looked like offcuts. It was dry and tasteless. The rice was undercooked and the vegetables were mushy and overcooked. I've had Kudu before and know what it tastes like. The waitron didn't seem to care about my complaint. The manager said "so sorry" but the damage was done. They didn't even offer to replace the meal with something else.
It's a rip-off to pay R169 for this meal. Afterwards I looked at the menu again and realized that there is actually very little info about the cut of meat. So, it's obviously done on purpose. Not giving customers enough information is just as bad as misleading them with the wrong information.
I feel robbed.