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At Cafe Roux diners can expect uncomplicated café food for breakfast and lunch along with home-made cakes, scones, muffins and tarts, freshly baked in-house and served throughout the day.
I went to Café Roux yesterday (Sunday 4 August) after hearing so much about how great it is for families and the food is good . I was extremely disappointed. The food was grossly overpriced - R85 for a burger! Happy to pay for good food but this food was not good. We were a table of 8 so 8 main courses, everyone had something different - it was all disappointing, my meal only arrived after everyone else had finished eating because they forgot it and then it went to the wrong table, the lettuce on the side salad was brown the salad only consisted of brown lettuce and one cherry tomato halved, the roti had bean sprouts which were already going off and slimey so I had to remove them from the food, I was very disappointed I think this place is a complete rip off and I won't be back to eat - the kids play area is great however so they do at least have that going for them.
My daughter and grandchildren were out here from overseas recently and had to depart just before my birthday. It was arranged therefore that we have an early celebration together
with the children at Cafe Roux in Noordhoek - there were seven of us altogether and it was mid week.
The salad that I ordered was unfortunately full of sand and not at all pleasant to consume. I did mention this to the waiter when he eventually reappeared and he offered to replace it but by then everyone had already completed his/her meal. The restaurant staff were aware that it was my birthday as cake with a sparkler was ordered as part of the dessert.
There was not another apology from any other member of staff nor any offer of a complimentary item to make up for the unpalatable salad. We shan't be returning there even though it is a wonderful venue for children. What a pity that what was meant to be a celebration ended on a very sour note indeed.