I have been to the Mount Nelson several times for both their morning and afternoon high teas, as well as their excellent Planet Restaurant, however my last afternoon high tea experience will be the last time I ever set foot in the hotel.
What should be a five-star setting involved unset tables, sulky waitrons, non-existent service, chipped tea apparatus, general disorganisation, and a snake of a queue that stretched right around the buffet table almost the entire afternoon.
I took my mother-in-law here and was so embarrassed by the experience that I felt I should complain. After contacting both the reservations line and the food and beverages manager, I am yet to hear a response (and this was three weeks ago now).
Appalling from a hotel I once held in such high esteem. My only conclusion is that the foreigners keep them afloat in the summer months. Best of luck come the off-peak season next year! They clearly aren't worried about losing out on business.