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Yamazaki Sushi (Waterkloof)

3 Reviews
Japanese, Sushi
Phone Number 0123460081 Opening Hours

Monday to Friday 10.30am to 9.30pm; Saturday and Sunday 10am to 9pm

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Menu

Menu - Menu not currently available

Details

Cost
R75 avg main meal
Food
Japanese, Sushi
Corkage
No BYO
Cost
R75 avg main meal
Ambience
Quick meals
Payment
Mastercard, Visa
Facilities
Accepts credit cards, Beer served, Dinner, Food, Licensed, Lunch, Parking, Serves food, Takeaways

Critic's review

  • Ambience
  • Service
  • Food

Hennie Fisher

Food

Apart from the water-driven conveyor belt for the ‘grab your choice’ colour-coded sushi plates, you can order pieces of sushi from the menu, such as spicy salmon tuna sushi, or tofu pouches. Some other starters on offer are a delicious udon soup and tempura items.

A number of lovely chicken and rice dishes include an option made with bamboo shoots – or try the famous spicy bean curd and brown sauce vegetable dish. There’s teppanyaki, fried noodles, fried rice, and a large array of combo platters, such as the salmon-based red platter, the sushi salad platter and a nigiri platter. All offer great value for money.

The deep-fried ice cream and bow ties are worth ordering when available, as is the deep-fried banana with ice cream.

Drinks

In addition to the regular Asian beverage selection, a selection of average South African wines is available.

Service

Adequate, even though the large TV screen is somewhat distracting for staff and patrons, particularly when there’s a big soccer game on. On the other hand, this may be a welcome distraction as nobody notices exactly how much sushi you’re consuming.

Ambience

The relatively authentic interior looks slightly dated and in need of a revamp. Apart from a covered outside area and a few small tables inside, the traditional island where the sushi is made dominates the inside space. It features a very simple device through which small inverted plastic bowls bob along in a trough of water, each holding a plate of sushi.

Best for…

Eating good-value sushi as the classic train of dome-covered sushi plates passes by.

(August 2019)

Eat Out critics dine unannounced and pay for their meals in full. Read our full editorial policy here.

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User reviews

3 Reviews
    I have been a regular patron of this restaurant, but after the service that I have received tonight and the rudeness of management I will not eat there again. This is truly a pity seeing as I truly enjoyed the food and the service use to be excellent. The major selling point of Yamazaki is their bottomless sushi buffet for R148. This has always been my favourite seeing as I can eat a lot and above the sushi you are allowed to order starters and specific side dishes as well. Tonight I was informed for the first time that there are certain limits that have been place on the number of dishes that you are allowed to order. This is in direct contradiction with what is stated in the menu seeing as the words “all” and “bottomless” are used. After ordering what I have ordered since I have started eating at Yamazaki (when they opened under prior management) I was informed that I cannot get what I ordered. I took this up with management and she just stated that those are the rules (these rules have never applied in the past and I eat more than twice a month at Yamazaki). Tonight the wait staff was also incredibly incompetent. We (2 guest) were the only clients in the restaurant and finding a waitress (there were 3 of them) to serve you was a near impossible task. They would either be sitting outside chatting or they all would disappear into the kitchen only to reappear 10 minutes later. I will make a point of informing all my friends that also frequent Yamazaki to take their business elsewhere. To anyone that is reading this review there is a great sushi place at the Watermeyer shopping centre not far from Yamazaki and for the same price you actually get bottomless sushi. The restaurant’s name is Tataki.
    When we then uncovered the plastic from the sushi, the ginger was a gray/pink and the salmon was slimy feeling and tasted un-fresh. The decorative cucumber laid on the plate also had the texture of cucumber that had been left far too long in a bar fridge. The overall presentation and quality of the sushi was of such a poor standard that we decided to drive back to the restaurant and return the plate of uneaten sushi. The Asian woman managing the establishment argued with us that the food was fine and that the gray ginger was the same they had been using for the last four years. Yet, we’ve ordered sushi from them at least twice a month over the last year and never have had ginger that looked like this. The woman decided to phone her manager and spoke in an Asian language to him for about five minutes, all the time gesturing at us like we were horrible customers. When put on the phone with the manager, it was almost impossible to understand him due to the poor connection. When we returned the phone to the woman, she went on to speak in an Asian language, gesturing at us again and seemingly arguing with the manager that she didn’t want to provide us with a refund for at least half of the food returned (which was the equivalent of one of the platters we ordered). Having never returned food to any restaurant, I was stunned that Yamazaki refused to take into account a customer complaint. The manager finally gave her permission to give us a free “lunch box” when we ordered food from in the future (which is by no means the same value of what we returned). The woman was so rude and unpleasant, however, that I can only encourage people to not eat at the restaurant because if the food is not of the standard a customer would expect, the restaurant will turn you away and tell you it’s your problem. Shocking, terrible service and terrible food. Don’t take a risk of eating there, I won’t be surprised if we wake up tomorrow with food poisoning.

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