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Emily’s is the most exquisite of dining halls. The spirit of Africa is in every archway, every antique table and in the collectors’ items which adorn every nook and cranny. Lunch by the pool or dine by candlelight and remember the experience for the rest of your life.
At Emily Moon we use only the freshest homegrown and local produce to prepare our mouthwatering home-style menu, which includes dishes like Karoo Lamb Rack, Butter Chicken Samosas and our Bali Bowl.
Enjoy a fresh cocktail or a beautiful bottle of wine from the boutique estate wine list while appreciating spectacular riverside views, unforgettable sunsets and a large log fire in winter go without saying.
Lovely setting and ambience, food pretty good, but the whole let down by not so great service. Additionally, we were served a pasta dish when the menu made utterly no reference to pasta and referred instead to a dish baked in a paper or foil parcel - and one of us is gluten intolerant.
To whom it may concern
I would like to bring to your attention our dining experience at your restaurant on the above mentioned date. Our booking was made for 8,30 pm 16th January under Varkel. Our table was not ready when we arrived there so we were given the choice of a table outside located next to the fireplace by the pool.
The service was great and the food was tasty. We settled the bill and the waiter informed that there was no rush to leave and we could finish our drinks.
Fifteen to twenty minutes later the restaurant manager came over to our table and said there are other places to do this sort of thing eg. Flashbacks and that "Emily Moon is a restaurant destination" implying that it was time to go.
This is definitely not the way to speak to your clients and leaves a very bad taste. Nonetheless we left after being spoken to like this without finishing our bottle of wine we had ordered over dinner. Your manager could have come over and said "Sorry to disturb but we are closing and would appreciate it if you guys could finish your drinks as our staff would like to go home". There is way of speaking to people in a polite and tactful manner and this was definitely not the case.
I myself being in the hospitality industry understand that there are certain ways of treating people with respect should you want repeat business in today's not so great financial times!
Sherry & Herman