Situated in the popular Nelson Mandela Square, Cilantros is an upmarket, restaurant. Their menu consists of a range of fresh cocktails, seafood dishes and more.
I went to a birthday dinner at their restaurant and I can honestly say I have never experienced such atrocious service. We were a table of 9 women in our early 20s but dressed well and not in any way poorly behaved. The problem started when we asked for tap water and were met with disgust from the waiter. In later attempts for more glasses of water because they only serve tap water in tiny tumblers, we had to ask multiple times before we were actually brought our water. We were also asked to move in the middle of our meal by the manager so that they could put the two spare tables together (some people had cancelled last minute but our booking was for as many seats as they table had). There were plenty of other open tables and there were no customers coming in to sit, only 20 minutes later was the table seated and even then there were still lots of other empty tables available. I had left over food which was taken to the kitchen to be put in a takeaway box and I had to ask the waiter about 15 minutes later for where it was and it was eventually brought out in a very crumpled and clearly previously used paper bag with the carton inside. Eventually when it came time to pay we were given the bill (which was the fastest thing to arrive at the table the whole night) and the automatically included 10% service charge was profusely highlighted so we couldn’t miss it. The final straw was when the waiter called for the other manager to bring a calculator and would not let us leave the table until they were certain that we had paid the correct amount. Once the total came to above the required amount, it was all smiles and thank you so much for coming. Absolutely disgusting treatment.
Our waitress was excellent even thou she was rushing us in terms of ordering our food plus settling our bill, but otherwise the food and energy was buzzing for a cold Saturday night.